Discover Financial

Lead, User Intelligence Research

New York, NY, USA · Part-time

No sponsorship$165k-$188kDetected 16 days ago

Data ScienceAgentic AIStatisticsAdobe XDCustomer SupportResearchLeadershipCommunicationCollaboration

About the role

The minimum and maximum full-time annual salaries for this role are listed below, by location.

Build Cumulative User Intelligence: Plan and conduct connected studies and establish data acquisition mechanisms that contribute to a collective body of user intelligence that fuels product teams' ongoing planning and decision-making.
Support Continuous Discovery: Partner with research ops to enable product teams to access their users to maximize empathy and understanding.
Support UX Measurement: Partner with CX, data scientists, analysts, and designers to identify domain-specific UX metrics.
Assist in developing mechanisms to collect/measure UX metrics, conduct analysis using UX and other metrics to identify critical correlations between user behavior and business success.
Collaboration: Builds productive partnerships with Analysts, Design, Product, and Engineering
Collaboration: Builds productive partnerships with Analysts, Design, Product, and Engineering; seeks out diverse data sources to ensure a holistic view of the customer.
Lead, User Intelligence Research
Manager ( Individual contributor) delivering User Intelligence Research to support select product areas within a tower/domain
Capital One's Experience Design (XD) organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage.
Partner with research ops to enable product teams to access their users to maximize empathy and understanding.

At least 3 years of professional experience in User Experience Research, Data Science, or Customer Experience Research
At least 3 years of experience aggregating, collecting, and analyzing quantitative and qualitative data
At least 2 years of experience leading complex, multi-stakeholder projects or research programs
All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

4+ years of experience in User Intelligence, Human Factors, or behavioral data analysis.
Experience conducting structured, quantitative jobs to be done studies
Proven track record of triangulating multiple data sources (behavioral analytics, survey data, and primary research) to inform product roadmaps.
Advanced degree in Human Factors, HCI, Statistics, Data Science, or Behavioral Economics.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Incentives could be discretionary or non discretionary depending on the plan.
Learn more at the Capital One Careers website.

The minimum and maximum full-time annual salaries for this role are listed below, by location.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This listing is sourced directly from Discover Financial's careers page and normalized into a canonical job model.