CloudHesive
Cloud Engineer – Amazon Connect
United States
Sponsorship not specifiedDetected 11 days ago
GitAWSCloud PlatformsDockerTerraformAnsibleCI/CDGitHub ActionsJenkinsLinuxDevOpsCybersecurityComplianceSalesforceCRMOutbound SalesHIPAACommunicationTime ManagementMentoringWriting
About the role
- We are seeking a Cloud Engineer with deep Amazon Connect expertise to join our Professional Services team.
Responsibilities
- Lead Amazon Connect implementations, migrations, and upgrades across inbound, outbound, and omnichannel deployments.
- Design contact flows, routing logic, conversational AI (Amazon Lex V2), Contact Lens, and Amazon Q in Connect.
- Manage telephony provisioning, instance security (SAML/SSO, HIPAA, PCI), and CTR analysis pipelines using Kinesis, S3, and Athena.
- Lead Landing Zone buildouts, complex migrations, and Well-Architected Reviews on AWS.
- Implement IaC with Terraform and CloudFormation, CI/CD pipelines, and security best practices (IAM, VPC, encryption).
- Lead 300-level technical sessions and architecture workshops for both technical and executive audiences.
- Support SOW scoping, effort estimation, and pre-sales activities, and author technical documentation (architecture docs, runbooks, KT materials).
- Participate in 24/7 on-call rotation for managed services support.
Requirements
- 5+ years of experience in technology operations, professional services, or cloud engineering.
- 3+ years of hands-on Amazon Connect implementation experience in a professional services or consulting capacity.
- Demonstrated subject matter expertise in Amazon Connect and at least one additional AWS specialty domain.
- Proven experience leading customer-facing technical engagements at an enterprise or government scale.
- Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience.
- Strong technical writing skills - able to produce architecture documents, runbooks, and customer-facing deliverables independently.
- Excellent verbal communication - comfortable leading 300-level sessions with mixed technical and executive audiences.
- Collaborative team player capable of delegating to and mentoring Secondary Engineers.
- Self-directed with strong time management across multiple concurrent customer engagements.
- In addition to the perks of working with an awesome team, CloudHesive offers competitive compensation, comprehensive benefits, training on cutting edge technology and partners (AWS), a flexible work schedule, responsible time off, a kitchen filled with snacks chosen by our employees and much more! If you think you'd be a great fit, we'd like to learn more about you!
Nice to have
- Experience in regulated environments (HIPAA, PCI, CMMC Level 2 / FedRAMP) preferred.
Compensation
- In addition to the perks of working with an awesome team, CloudHesive offers competitive compensation, comprehensive benefits, training on cutting edge technology and partners (AWS), a flexible work schedule, responsible time off, a kitchen
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This listing is sourced directly from CloudHesive's careers page and normalized into a canonical job model.