Glide

Manager, Welcome Center Lobby Reception

San Francisco · Staff+

Sponsorship not specified$75k-$85kDetected 61 days ago

ExcelOperations ManagementLogisticsProcess ImprovementZendeskLeadershipCommunicationMicrosoft Office

About the role

The Manager for the Welcome Center Lobby Reception is a frontline, hands-on manager responsible for ensuring that every visitor, client, and staff member is welcomed into a safe, orderly, and radically inclusive environment.
This operational leader is responsible for enforcing and continuously improving lobby operations, visitor experience, and mail/delivery coordination, ensuring seamless daily operations and a mission-aligned service environment.
This means ensuring that each vi sitor is treated with grace, care, and deep concern for efficient service.

Manage front desk reception and support services, visitor management, vendor check-ins and check-outs, mail handling and delivery, delivery and donation routing, field team check-ins and pickups, et cetera.
Support clients as they navigate services and wait for appointments at GLIDE; coordinate transportation, warm transfers, and navigation to partner programs.
Provide lobby support services for GLIDE street teams, including facilitating warm transfers of clients between programs, transportation dispatch, and document intake.
Track and analyze performance metrics to drive efficiency and improve client experience.
Lead Kaizen (continuous improvement) efforts to identify and implement process enhancements.
Supervise reception and visitor displays, notifications, and check-in stations, ensuring technology systems are functional and user-friendly. Implement and maintain visitor management technology (e.g., digital kiosks, workflow software).
Maintain strong partnerships with other GLIDE departments and neighborhood organizations, including Free Meals, Safety, Community Ambassadors, Welcome Center, Journey Home, and Neighborhood Block Groups.

Bachelor's degree in business administration, Social Work, Operations Management, or related field
or 5 + years of experience managing operations, facilities, or lobby reception.
Experience implementing operations plans, workflow improvement, and visitor management systems.
Knowledge of trauma-informed and inclusive service approaches.
Ability to work on a computer and see details of objects at a close range.
Bachelor's degree in business administration, Social Work, Operations Management, or related field; or equivalent hands-on experience); or 5 + years of experience managing operations, facilities, or lobby reception.
Strong leadership and communication skills with the ability to manage cross-functional teams.
Exceptional interpersonal and communication skills; adept at building trust across diverse communities.
Demonstrated ability to manage safety protocols and emergency procedures.
Flexible, compassionate, and grounded leader able to operate effectively in dynamic, community-centered environments.
Proficient in the use of a computer, specifically MS Office suite (Word, Excel, Outlook, PowerPoint).

GLIDE's mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

This listing is sourced directly from Glide's careers page and normalized into a canonical job model.