Ripple
Senior Customer Success Manager
Toronto, Canada · Senior · Full-time
Sponsorship not specified$156k-$190kDetected 19 days ago
RESTProject ManagementSalesAccount ManagementCustomer SuccessLeadershipCommunicationCollaborationProblem Solving
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odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- It's big, it's bold, and we're already doing it.
- And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
- This includes managing the end-to-end customer lifecycle - adoption and growth, health, and retention - in close partnership with your Account Manager.
Responsibilities
- Develop, automate, and scale customer lifecycle engagements including kickoff/onboarding, executive business reviews, feature announcements, utilization tracking, and user engagement programs.
- Address customer inquiries, manage obstacles, and proactively identify ways to drive additional value across the treasury and finance organization.
- Collaborate with Product, Engineering, Sales, and Support teams to relay customer feedback from enterprise treasury environments and ensure requests are resolved in a timely manner.
- Proven project management skills with a track record of acting as a trusted advisor to drive measurable business value in enterprise financial environments.
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- We're committed to building a diverse and inclusive team.
Nice to have
- direct experience in treasury or finance roles is a strong plus.
- Deep understanding of corporate treasury operations, including cash management, FX, liquidity management, and payment workflows
- Experience with digital assets, blockchain-based payments, or emerging fintech infrastructure is a plus but not required.
- Bachelor's degree in Finance, Business, or a related field
- MBA or equivalent experience a plus.
Compensation
- For positions that will be based in Toronto, the annual salary range for this position is below.
- Toronto Annual Base Salary Range
Benefits
- Highly data-driven with a disciplined approach to tracking engagement, health metrics, and customer outcomes across your portfolio.
- Flexible approach, able to operate effectively with ambiguity and change in a fast-moving environment.
- This range does not include equity or additional compensation, such as bonuses or commissions.
- A learning environment where you can dive deep into the latest technologies and make an impact.
- A professional development budget to support other modes of learning.
Company info
- Do Your Best Work
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
- Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
- Take Care of Yourself
- R&R days so you can rest and recharge
Equal opportunity
- Equal Opportunity Employer.
Visa & Work Authorization
- plicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, militar
This listing is sourced directly from Ripple's careers page and normalized into a canonical job model.