Aman
Aman Customer Engagement Specialist - Aman New York
Aman New York - New York City, United States
Sponsorship not specifiedDetected 6 min ago
Customer SupportCommunication
About the role
- Location Overview Join our team in Aman New York.
- With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.
- Role The Aman Customer Engagement Specialist (ACES) will be key to designing and delivering a transformational and elevated experience to our guests.
Responsibilities
- Maintains full knowledge of hotel suites and guest rooms, rates, packages/programs, experiences, amenities, facilities, outlets and services.
- Maintains records and files for all internal and external hotel booking correspondence.
- Assists with and prepares group rooming lists and arrival details. Build group resume and communication for operational teams.
- Manhattan's iconic Crown Building is reimagined as Aman New York, where the city's original architectural splendour and Aman's harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan's midtown.
- We prioritise and support your career journey, making you feel valued, included and at home.
Requirements
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Experience working in sales or customer service, preferably in the hospitality or travel industries.
- At least 2-3 years' experience in hospitality or guest services.
- Maintains full knowledge of all technology and systems to capture required information for each department that is supported.
- Perform any other reasonable duties as required by the Management Team.
Nice to have
- Graduate of Hotel School or College Degree is a plus.
Compensation
- This position has an hourly compensation rate of $37.38.
Benefits
- We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly.
- Comprehensive and generously-subsidized health benefits program
- Wellness events throughout the year
Company info
- At Aman New York, we believe that our colleagues are at the core of our success.
This listing is sourced directly from Aman's careers page and normalized into a canonical job model.