Article

Manager, Quality Insights and Analytics (Furniture)

Vancouver

Sponsorship not specifiedDetected 20 days ago

RESTLogistics

About the role

Why We Need You: Our Quality and Product Compliance team is focused on protecting our customer experience.
You will transform complex data into clear, actionable metrics that keep our Operations, Logistics, Product, and Category Management teams aligned.
We operate in a fast-moving environment that demands resilience and an adaptive approach to problem-solving.

Hi there, we're Article. 👋 Since 2013, we have been redefining the furniture industry one sofa at a time, it's not easy - it requires solving challenging, meaningful problems.
This is where you come in, as a Manager, Quality Insights and Analytics you'll be responsible for managing all types of product quality issues and incidents detected by Article warehouse teams or end customers, mitigating risks and potential liabilities due to quality incidents, and driving continuous reduction of the total cost of poor quality (COPQ). *Note: This is not a software product role.
The Quality team is 27 Particles at large; your team will consist of 3 Particles.
Your direct team is in Vancouver and Ontario.
The rest of the Quality team is spread across our Warehouse locations, and our Vietnam Office (Meaning, you will need to flex your hours outside typical work hours to interface with the Vietnam team when needed) We are a hybrid team - you'll be in the office 3 days per week.

This listing is sourced directly from Article's careers page and normalized into a canonical job model.