Aaa Texas LLC
Travel Consultant EC
Pittsburgh, PA · Mid
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About the role
- This position sells Travel Agency products and services and provides key travel related member entitlement services.
- This position is responsible for servicing the needs of members and non-members and adding member value through MRM by educating members of other products and services available.
- The position is trained to handle multiple transactions for members, eliminating the need to hand off to other areas or staff members.
Responsibilities
- Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."
- The position will make outbound calls as needed to support goal achievement up to and including the participation in the club's social media programs.
- Maintain confidentiality of all client/member information by securing it in accordance with Federal/State laws and Club policies and procedures.
- Maintain a high level of expertise regarding all Club related products and services, member value offers and remain current with industry trends and product knowledge to make recommendations with each member interaction as appropriate.
- Maintain acceptable levels in all service quality measurements to meet / exceed branch and corporate objectives.
- Maintain all administrative requirements at acceptable levels, i.e. wage & hour compliance, expense reports, meeting/training attendance, adhere to scheduled duties and activities as assigned, etc.
- Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.
Requirements
- High School GED Required
- 4-6 years Travel agency or sales.
- Advanced verbal and written communication skills required.
- Moderate analytical and time management skills required
- General typing, Windows, Outlook, Word, and Internet/Intranet access skills required.
- Proven track record in travel sales.
- The Travel Advisor position is designed to sell a variety of travel and travel related products to members and non-members alike, while maintaining required sales goals and a high level of service quality.
- Associates Preferred
- Comprehensive knowledge in a variety of the organization's operating areas, products and services offered, and Branch Operations delivery channels desirable.
- Ability to create and deliver presentations
- Advanced knowledge and training on computer systems used to fulfill member travel requests and travel agency accounting systems preferred.
- General knowledge of Club systems, including but not limited to
- TSTApollo, Viewpoint and various preferred vendor websites commonly used to secure cruise and tour packages as well as Travel Insurance.
- Must maintain systems knowledge for ticketing of airlines, cruises and rail.
- Flexibility to work weekends, flexible hours, and to attend offsite training and events is essential (i.e., Travel Shows, etc.).
Nice to have
- Sell foreign and domestic travel related products and services.
- Advise clients on all foreign and domestic travel requirements, protection plans, and any related trip advisory information.
- Follow all policies and procedures set forth by the organization and provide accurate documentation of all transactions.
- Issue international driving permits and passport photos.
- Provide air, car, hotel, rail reservations and ticketing for members and non-members.
- Utilize appropriate computer systems to fulfill travel requests.
- Track and maintain all transactions for the highest level of accuracy, including required supporting documentation, to include but not limited to all Club and travel policy and procedures.
- Examples include signature requirements, accuracy in processing payment of funds for new and cancelled bookings, review of documents required for travel (both foreign and domestic), etc.
Benefits
- Health coverage for medical, dental, vision
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
Company info
- With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
- 401(K) saving plans with company match
Equal opportunity
- AAA is an Equal Opportunity Employer
This listing is sourced directly from Aaa Texas LLC's careers page and normalized into a canonical job model.