WNS Global Services
Client Service Representative - Operations
Houston, TX, United States
Sponsorship not specifiedDetected 7 days ago
Agentic AIComplianceLogisticsCustomer SupportHIPAAPatient CareCommunicationTime ManagementMicrosoft Office
About the role
- This represents the base pay range that we reasonably expect to offer for this position.
- WNS complies with all applicable federal, state, and local pay transparency laws, including those in California, Colorado, New York, Washington, and Illinois.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
Responsibilities
- We bring together deep domain excellence - WNS' core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.
Requirements
- Ability to wear a headset for 8 hours a day, required
- Ability to respond quickly to instructions in a fast-paced work environment, required
- Ability to talk without voice restrictions for 8 hours a day, required
- Ability to sit for extended periods of time without a break, required
- Industry knowledge and expertise
Nice to have
- Conducts administrative intake and scripted clinical intake of calls for clinical review
- Provides quality customer service through interaction with providers, administrative staff and others
- Collects and enters confidential information ensuring the highest level of confidentiality in all areas
- Participates and understands scope of responsibility pertaining to ongoing Quality Initiative Projects
- Participates in the HealthHelp Quality Management Program as required
- Adheres to all HIPAA, state and federal regulations pertaining to the clinical programs
- Adheres to both URAC & NCQA standards in keeping with HealthHelp's compliance initiatives
- Carries out other projects and responsibilities as assigned
Compensation
- This represents the base pay range that we reasonably expect to offer for this position.
- The base salary for this position is $33,280 annually.
- In addition to base pay, this role may be eligible for performance-based bonuses, incentive pay, or commissions, which are not included in the listed base salary range.
Benefits
- Medical, dental, and vision insurance
- Paid time off (PTO), holidays, and sick leave
- 401(k) with company match or other retirement plan
Equal opportunity
- Employer Statement
- WNS is an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected under federal, state, or local law.
- We also provide reasonable accommodations to individuals with disabilities and for sincerely held religious beliefs in all aspects of employment, including the application process.
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This listing is sourced directly from WNS Global Services's careers page and normalized into a canonical job model.