Xometry Europe
IT Service Desk Analyst II
Waltham, MA · Mid
Work authorization required$72k-$75kDetected 8 days ago
BashPowerShellAWSGCPAzureJiraOnboardingCustomer SupportTCP/IPDNSVPNCommunicationCollaborationOrganizational SkillsMicrosoft OfficeCompTIA
About the role
- Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life.
- Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
- Xometry is seeking an IT Service Desk Analyst II to join our organization based in Waltham, MA.
Responsibilities
- In this role, you will provide first and second-level technical support to end-users across multiple channels (Slack, Jira Service Management, and in-person), efficiently diagnosing and resolving a wide range of IT issues.
- You will manage the lifecycle of IT equipment, support onboarding and offboarding processes, and ensure smooth access to systems and applications.
- Provide first and second-level technical support to end-users via multiple channels, including Slack, our service desk platform (Jira Service Management), and in-person interactions
- Hardware troubleshooting and support (laptops, desktops, peripherals, conference equipment)
- Basic network connectivity and VPN support
- Understands office buildouts and supports setting up AV, desks, networking, etc
- Manage the lifecycle of IT equipment, including setup, deployment, maintenance, and disposal, including the configuration of computer setups
- Create and maintain clear and concise technical documentation, including knowledge base articles and troubleshooting guides
- Collaborate effectively with the IT Engineering team on various projects and tasks, providing support and contributing technical expertise
- Maintain a high level of professionalism and provide excellent customer service with empathy in all interactions
Requirements
- 3+ years of experience or degree in related field
- Strong understanding of Windows and macOS operating systems
- Experience with Microsoft Intune for device management
- Familiarity with Okta for identity and access management
- Experience supporting collaboration tools such as Zoom, Google Meet, and Slack
- Familiarity with common productivity applications (e.g., Microsoft Office Suite, Google Workspace)
- Experience with VPN clients and troubleshooting connectivity issues
- Proven ability to troubleshoot hardware and software problems effectively
- Experience using a service desk ticketing system (e.g., Jira Service Management, ServiceNow, Jira Service Management)
- Ability to lift and move computer equipment as needed
Nice to have
- Relevant IT certifications (e.g., CompTIA A+, Network+, Security+)
- Experience with scripting languages (e.g., PowerShell, Bash)
- Familiarity with cloud-based services (e.g., AWS, Azure, Google Cloud)
- Experience with endpoint management tools beyond Intune
- Xometry is an equal opportunity employer.
- For US based roles: Xometry participates in E-Verify and after a job of
Compensation
- The estimated base salary range for new hires into this role is $72,000 - $75,000 annually depending on factors such as job-related skills, relevant experience, and location.
Visa & Work Authorization
- For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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This listing is sourced directly from Xometry Europe's careers page and normalized into a canonical job model.