MDW Associates, LLC

MDW Associates, LLC

DAI Support Subject Matter Expert

Poway, San Diego County

Sponsorship not specified$90k-$150kDetected 7 days ago
AccountingExcelERPCommunicationMicrosoft OfficeMicrosoft TeamsSharePoint

About the role

  • Company Description Incorporated in 2012, MDW is a small business headquartered in McLean, VA with offices in Huntsville, AL.
  • MDW seeks to employ talented, ethical, and entrepreneurial-minded persons.

Responsibilities

  • MDW Associates is seeking a DAI Support Subject Matter Expert to support the Naval Special Warfare (NSW) Force's Defense Agencies Initiative (DAI) Enterprise Resource Planning (ERP) environment in San Diego, California.
  • The DAI Support SME will provide Tier 1 Helpdesk support services to deliver timely, responsive, and customer-focused technical assistance to NSW Defense Agencies Initiative (DAI) users.
  • Maintaining accurate documentation within the SharePoint and Production Support Request (PSR) systems.
  • Troubleshoot and resolve DAI system issues and user support requests in a timely and professional manner.
  • Developing and maintaining a government-approved support schedule that aligns with the NSW core operating hours.
  • Accommodating users across multiple U.S. time zones to ensure consistent and effective support services.

Requirements

  • Bachelor's degree in Accounting, Finance, Business Administration, Information Systems, or a related discipline
  • Minimum of 10 years experience supporting the DAI (Defense Agencies Initiative) / Oracle Financials environment
  • Public Trust - Candidates for this position must be submitted for a background investigation in order to satisfy government requirements.
  • Our applicants and employees are protected from discrimination as required by Federal law.
  • Experience handling sensitive information and adhering to Government data protection requirements, including proper handling of Personally Identifiable Information (PII).

Skills

  • Experience supporting Enterprise Resource Planning (ERP) systems, financial management systems, or large-scale business applications.
  • Ability to communicate effectively with functional users, technical teams, Government stakeholders, and program management personnel.
  • Proficiency with Microsoft Office Suite, including SharePoint, Teams, Excel, Outlook, and PowerPoint.
  • Preferred Experience/
  • Experience supporting Department of Defense (DoD), Navy, Naval Special Warfare (NSW), USSOCOM, or related organizations.
  • Experience with DAI modules, Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor, OAS, and Order to Cash.

Compensation

  • $90k-$150k

Equal opportunity

  • All your information will be kept confidential according to EEO guidelines.
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