ServiceTitan

Staff Product Manager, Residential CRM

US Remote · Staff+

Sponsorship not specifiedDetected 30 days ago

Product ManagementProduct StrategyCRMRecruitingOnboardingCustomer SuccessLeadership

About the role

For years, the sales motion was simple enough that a purpose-built CRM wasn't necessary: a homeowner calls in, books a job.
The gap between "interested" and "booked" was small enough to keep lightweight.

In other words, not just shipping a great product, but also being a leader on everything else it takes to make sure ServiceTitan delivers on this opportunity, from guiding pricing and packaging, marketing, sales, and post sales.
Partner with marketing on positioning, go-to-market, and launch strategy and be the subject matter expert they need to do it well
Build the customer enablement and onboarding model, define what successful time-to-value looks like and work with CS to get there
Partner with sales and customer success on the commercial motion, the pitch, the buyer, the objections, and what's getting in the way of conversion and retention
A genuine point of view on what AI-first product design means in practice, not just AI as a feature layer
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process.
These tools are designed to improve efficiency and enhance the candidate experience.
Lead customer discovery with residential contractors, CSRs, and office managers
Here's how we'll support you in doing some of the most impactful work of your career:

So, if you have the skills but are hesitant to apply because of your background, apply anyway.
Deep experience with CRM, marketing automation, or customer lifecycle products - you understand how these systems need to work under the hood

ServiceTitan needs a first class residential CRM layer.
AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

Lead customer discovery with residential contractors, CSRs, and office managers - ServiceTitan PMs are in front of customers regularly, and this role is no different
Background in vertical SaaS or serving mid-market/enterprise customers in high-volume transactional environments
Comfort working close to customers and close to leadership - ServiceTitan has an active founder culture where product decisions get scrutiny and visibility
We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
At ServiceTitan, we celebrate individuality and uniqueness.

This listing is sourced directly from ServiceTitan's careers page and normalized into a canonical job model.