Rain
Technical Support Analyst
New York, NY
Sponsorship not specifiedDetected 9 hours ago
SQLCustomer SupportCommunicationProblem Solving
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- We're looking for a Technical Support Analyst to help us deliver exceptional support for Rain's platform and integrations.
- You'll work directly with the fintechs, platforms, and partners building card programs and stablecoin products on Rain - troubleshooting complex API integrations, reading logs, and querying data to resolve issues that touch real money movement at scale.
- You'll partner closely with almost every team in the company on escalations, and turn what you learn on the ground into fixes that pushes Rain forward.
Responsibilities
- Investigate and resolve advanced customer and partner issues across Rain's systems, APIs, and integrations.
- Troubleshoot complex API integrations directly with partners, walking them through clear steps to resolve issues on their end.
- Collaborate with Engineering on testing, monitoring, and alerting improvements, and support new feature rollouts and integrations as they ship.
- Familiarity with support processes and case management best practices
- Ability to prioritize effectively and manage multiple complex cases at once
- We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient.
Requirements
- 3+ years of experience in a technical, customer- or partner-facing support role - ideally in fintech, payments, SaaS, or another high-growth, API-first environment.
- You are likely to succeed if you have:
Nice to have
- Hands-on experience with API products, plus comfort reading logs and writing SQL queries to investigate issues
Benefits
- Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
- Unlimited time off 🌴Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
- Flexible working ☕ We support a flexible workplace, if you feel comfortable at home please work from home.
- New Rainmakers will have a stipend to create a comfortable atmosphere at home.
- Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
- Retirement goals💡Plan for the future with confidence.
- Equity plan 📦 We offer every Rainmakers an equity option plan so we can all can benefit from our success.
- Health and Wellness 📚 High performance begins from within.
Company info
- Rain makes the next generation of payments possible across the globe.
- We're a lean and mighty team of passionate builders and veteran founders.
- Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more.
- You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more.
- If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.
- We believe in an open and flat structure.
- You will be able to grow into the role that most aligns with your goals.
- Escalate effectively by partnering closely with other teams to get to a satisfactory resolution
- Maintain accurate documentation and build troubleshooting guides and knowledge base content, supporting both self-serve resolution for customers and onboarding for the team.
This listing is sourced directly from Rain's careers page and normalized into a canonical job model.