Link

Link

Senior Design Strategist

Washington, D.C · Senior · Full-time

No sponsorship$112k-$151kDetected 11 days ago
A/B TestingCybersecurityBrand StrategyResearchLeadershipCommunicationMentoringPublic Speaking

About the role

  • This could include local or national travel, depending on the locations of the employee and client.
  • While the salary range for this position is $112,000-$151,000.
  • Your final offer may be adjusted based on factors like experience and location.

Responsibilities

  • Serves as a trusted advisor to clients by framing complex challenges, identifying opportunities, and applying human-centered design approaches to inform strategic decision-making.
  • Partners directly with client stakeholders to understand organizational priorities, user needs, operational constraints, and desired outcomes.
  • Guides cross-functional teams through ambiguity, helping stakeholders build alignment and make informed decisions.
  • Identifies opportunities to create tangible business value and support long-term client success.
  • Leads mixed-method research efforts, including stakeholder interviews, contextual inquiry, observations, journey mapping, ecosystem analysis, and systems mapping activities.
  • Synthesizes qualitative and quantitative findings into actionable insights, opportunity areas, strategic recommendations, and design directions.
  • Guides research activities that inform organizational transformation, service design, experience design, and strategic planning efforts.
  • Develops compelling visual frameworks, journey maps, service blueprints, ecosystem maps, decision-support tools, and strategic narratives that communicate complex information clearly.
  • Collaborates with information designers and strategists to develop executive-level deliverables that support alignment and decision-making.
  • Establishes quality standards for design strategy deliverables and provides guidance that improves consistency across engagements.

Requirements

  • Bachelor's degree in Design, Communication, Sociology, Psychology, Human-Centered Design, or a related field.
  • 10+ years of experience in design strategy, service design, user experience, research, consulting, communications, or a related field.
  • Demonstrated ability to navigate ambiguity and guide stakeholders through complex challenges and decision-making processes.
  • Demonstrated ability to balance multiple priorities and deadlines while maintaining high standards of quality and client service.
  • Ability to obtain and maintain a security clearance.
  • Strong expertise in human-centered design, design thinking, systems thinking, facilitation, and strategic storytelling.
  • Well-versed in a variety of design strategy disciplines and able to select the appropriate approach for a given challenge.
  • Experience designing and facilitating workshops, stakeholder engagements, and collaborative working sessions that drive alignment and informed decision-making.
  • Demonstrated ability to lead complex research efforts and translate findings into actionable insights, strategic recommendations, and organizational outcomes.
  • Strong written and verbal communication skills and the ability to collaborate effectively with clients and cross-functional teams.
  • Capable of mentoring and coaching others.
  • Approaches work with optimism, openness to new ideas, and a collaborative mindset.
  • Portfolio that demonstrates both design execution and strategic decision-making

Compensation

  • We're committed to offering competitive compensation.
  • While the salary range for this position is $112,000-$151,000.
  • 11 Federal Holidays per year

Benefits

  • $100 monthly internet/cell phone stipend
  • LINK sponsored healthcare benefits including medical, dental, vision
  • Company-paid Short Term Disability Insurance
  • 15 days of Paid Time Off (PTO) per year
  • Paid Holiday Time Off (Christmas Eve through the New Year)
  • Annual bonus plan participation
  • Annual profit sharing participation
  • $2,000 Learning and Development program reimbursement
  • Contributes to the continued evolution of LINK's design strategy practice through innovation, experimentation, and continuous learning.

Company info

  • LINK is a fast-growing Woman Owned Small Business (WOSB) that leverages human-centered design to support strategy, innovation, communication, change, and branding within the federal government and adjacent industry partners. At LINK, we partner with engineers, futurists, and thought leaders to untangle complexity, discover opportunity, and communicate clearly with visual stories.
  • Let us be your partners in change.
  • About the Opportunity
  • LINK is actively seeking a Senior Design Strategist to join our dynamic team, where we leverage strong partnerships and a robust portfolio of clients across diverse industries. You will be responsible for leading and executing innovative design strategies, collaborating with both internal teams and executive-level clients, and driving impactful visual storytelling to meet client objectives.
  • This is an exciting opportunity for an experienced professional to bring a combination of creative and strategic expertise to elevate LINK's business growth and deliver high-quality, human-centered design solutions.
  • You will work closely with clients to understand their challenges, develop compelling narratives, and implement design strategies that align with their mission, goals, and brand identity.
  • Ideal candidates will have a proven track record of designing impactful visual experiences, utilizing data-driven insights, and collaborating cross-functionally to deliver exceptional client results.
  • LINK is a fast-growing Woman Owned Small Business (WOSB) that leverages human-centered design to support strategy, innovation, communication, change, and branding within the federal government and adjacent industry partners.
  • At LINK, we partner with engineers, futurists, and thought leaders to untangle complexity, discover opportunity, and communicate clearly with visual stories.
  • LINK is actively seeking a Senior Design Strategist to join our dynamic team, where we leverage strong partnerships and a robust portfolio of clients across diverse industries.
  • You will be responsible for leading and executing innovative design strategies, collaborating with both internal teams and executive-level clients, and driving impactful visual storytelling to meet client objectives.
  • Qualifications

Visa & Work Authorization

  • Ability to obtain and maintain a security clearance
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