Cityofhamilton

Cityofhamilton

Job ID #32092: Scheduling Lead, Enterprise Time and Attendance System

Hamilton, Ontario

Sponsorship not specifiedDetected 12 days ago
SQLData VisualizationAccessibilityProject ManagementOutbound SalesForecastingHRHRISLeadershipProblem SolvingTime ManagementDemand Planning

About the role

  • Duration: Up to 24 months Vacancy type: New position Internal applicants should apply with your work e-mail address.
  • External applicants are considered only after the internal posting process has been completed.
  • Only applicants chosen for an interview will be contacted.

Responsibilities

  • Reporting to the Manager, HR Technology & Analytics, the Scheduling Lead is responsible for guiding the overall enterprise scheduling design and ensuring alignment with current operational practices across the organization.
  • This role serves as the functional lead and subject matter expert (SME) for workforce scheduling within UKG Pro Workforce Management (WFM), working closely with business SMEs to consolidate requirements and drive the design, configuration, optimization, and build of the UKG Scheduling solution.
  • The Scheduling Lead will ensure that scheduling processes support operational efficiency, compliance with collective agreements and policies, and an optimal workforce experience.
  • Job ID #32092: Scheduling Lead, Enterprise Time and Attendance System
  • High attention to detail and ability to manage complex requirements.
  • Proactive and systematic troubleshooting abilities to investigate system issues and develop effective solutions.
  • Has proven ability to build, manage and foster a team-oriented environment.
  • Has the ability to develop, maintain, strengthen, and repair partnerships with others inside or outside of the organization to elicit cooperation.
  • Strong project management skills, knowledge of change management concepts and strategies and ability to develop supporting tools and materials.

Requirements

  • Considerable experience in workforce scheduling and Workforce Management systems.
  • Experience in unionized or public sector environments is an asset.
  • Experience working with HRIS/HCM systems (e.g., Oracle Fusion HCM).
  • Proven ability to translate business requirements into system configurations.
  • Must be able to sit/stand for prolonged periods of time using video-based technologies.
  • University degree in Human Resources, Information Systems, Business Administration, or related field or equivalent combination of education and relevant experience.
  • Considerable experience in workforce scheduling and Workforce Management systems. Hands-on experience implementing or supporting UKG Pro WFM (Dimensions or Workforce Central), specifically scheduling module.
  • Proven experience leading scheduling design for enterprise-scale implementations for large and complex organizations (3,000+ employees preferred). Experience in unionized or public sector environments is an asset.
  • Deep knowledge and understanding of:
  • Workforce scheduling and labour forecasting.
  • Shift planning, rotations, and coverage optimization.
  • Compliance with labour agreements and scheduling regulations.
  • Proven ability to translate business requirements into system configurations. High attention to detail and ability to manage complex requirements.
  • Experienced working with various tools, technologies, and modules within Oracle Cloud HCM, PeopleSoft HCM, and UKG Pro WFM. Experienced troubleshooting inbound and outbound integrations and an understanding of APIs or batch processing. Proficient with Oracle OTBI, PeopleSoft Query, UKG Pro Analytics, or other HCM reporting solutions.
  • Experience in working with common technologies such as relational databases (MS SQL preferred), query languages like T-SQL, networking, and web technologies. Experience in working with analytical tools like MS Fabric, and Power BI is preferred.

Skills

  • Define and govern scheduling policies, workforce planning rules, and shift allocation strategies.
  • Ensure compliance with union agreements, labour laws, and organizational policies related to scheduling.
  • Establish governance for scheduling rules, policies, and configuration standards.
  • Shift patterns, rotations, and templates.
  • Scheduling rules, constraints, and qualifications.
  • Workforce demand planning and labour forecasting
  • Optimize scheduling automation and workforce deployment capabilities.
  • Troubleshoot complex scheduling issues and drive resolution.
  • Enable proactive workforce planning through forecasting and analytics.
  • Facilitate design workshops, decision sessions, and requirement reviews.
  • Standardize scheduling practices across departments and business units.
  • Monitor and analyse workforce scheduling metrics (coverage, overtime, absenteeism, compliance).

Benefits

  • Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

Company info

  • Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination.
  • Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees.

Equal opportunity

  • The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes.
  • The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship.
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