S P Global Market Intelligence Inc.

Service Management Team Engineer

Raleigh, NC

Sponsorship not specifiedDetected 2 days ago

PythonGitSQLPostgreSQLMySQLAWSAzureCloud PlatformsDockerKubernetesCI/CDLinuxComplianceJiraSupply ChainCustomer SupportCommunicationCollaboration

About the role

The Cappitech TechOps team operates as a globally distributed group of technical problem-solvers dedicated to maintaining world-class service excellence for regulatory technology solutions.
This dynamic environment emphasizes continuous learning, automation-driven efficiency, and the empowerment of each team member to make impactful decisions in mission-critical situations.
Act as trusted technical contact for global clients managing regulatory reporting queries, data validation issues, and providing clear communication during escalations

Provide L2 technical support and incident management for production and UAT environments, owning complex incident resolution from escalation through to closure while meeting defined SLAs
Design and implement automation solutions to reduce manual operational work, improve MTTR, and enhance operational resilience using scripting and workflow automation tools
Monitor and maintain high-availability cloud platforms by building dashboards, configuring alerts, and proactively identifying performance trends and availability risks
Support change and release management processes including disaster recovery testing, deployment coordination, and ensuring operational readiness for new releases
Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it.
By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Bachelor's degree in Computer Science, Engineering, or equivalent work experience
Strong technical proficiency with Linux/Unix systems, SQL databases (such as PostgreSQL, MySQL, or Oracle), and scripting languages including Python, Shell, or Perl
Experience with cloud platforms such as AWS, Azure, including services like compute instances, databases, and monitoring tools
Hands-on experience with monitoring and observability platforms such as Splunk,, CloudWatch, or similar tools and ticketing systems like JIRA, ServiceNow, or equivalent
Ability to work independently while collaborating effectively across global teams
Customer service mindset with ability to remain calm under pressure during critical incidents
Basic Required Qualifications:

Financial services experience with knowledge of OTC derivatives regulatory reporting frameworks (such as EMIR, MiFID, SFTR, or similar regulations)
Advanced automation experience using workflow automation tools like Microsoft Power Automate or similar platforms, combined with API integration capabilities
Experience with containerization technologies (such as
Experience with containerization technologies (such as Docker, Podman, or containerd) and orchestration platforms such like: Kubernetes, Docker Swarm, or OpenShift, and CI/CD pipeline tools like GitHub
Experience with cloud platforms such as AWS or Azure
ITIL or similar service management framework certification with demonstrated experience in incident, problem, and change management processes
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information.

Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It's not just about you.
S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

Advancing Essential Intelligence.
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.
We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective.
We are changing the way people see things and empowering them to make an impact on the world we live in.
We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.
Join us and help create the critical insights that truly make a difference.
As part of a 24x5 follow-the-sun support model, the team values proactive collaboration, technical innovation, and exceptional customer experience while ensuring regulatory compliance for leading financial institutions worldwide.
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions.

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: Know Your Rights: Workplace discrimination is illegal

This listing is sourced directly from S P Global Market Intelligence Inc.'s careers page and normalized into a canonical job model.