Element Biosciences
Technical Applications Scientist
San Diego - Headquarters · Senior · Full-time
Sponsorship not specified$90k-$110kDetected 42 days ago
CRMCustomer SuccessCustomer SupportBioinformaticsMolecular BiologyCommunicationWriting
About the role
- We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment.
- If you possess the following and want to make a meaningful impact, we invite you to explore this role.
Responsibilities
- Provide frontline customer support for applications and informatics related customer inquiries and issues
- Support the management of applications and informatics customer escalations requiring internal R&D and Operations support
- Provide customer feedback to internal teams to drive design change recommendations with a strong end-user focus
- Identify root causes to applications and informatics issues and propose recommendations to influence and drive customer success
- Develop creative and effective support strategies, guidance to service manuals, and creation of procedures for new products and product updates
- Develop and validate applications and informatics troubleshooting documentation
- Provide technical guidance to tech support and field applications peers
- Utilizing service CRM software to dispatch and accurately document work in a timely manner
- Provide the broader customer support team with troubleshooting debriefs and regular updates/training on applications and informatics changes
- Partner with Software Development and Applications teams to provide appropriate technical solutions to customer analysis workflows
Requirements
- Ability to lift up to 20 pounds
- This position requires exceptional technical proficiency, customer management skills, and an ability to work cross functionally with Commercial and R&D partners to deliver a strong end user experience.
Nice to have
- Masters Degree is a plus
- Minimum 1 year of experience with customer support and/or in biotech industry
- Familiarity with Multi-omics workflows is a plus
- Experience working with instrumentation with optics, microfluidics, and electromechanical systems is a plus
- Excellent verbal and written communications skills
- Must have good technical writing abilities
Compensation
- $90,000 - $110,000
- In addition to base compensation noted above, you will be eligible for stock options, discretionary annual bonus, no cost health insurance plans, 401k with company match, and flexible paid time off.
- Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.
Benefits
- Education and Experience:
- In addition to base compensation noted above, you will be eligible for stock options, discretionary annual bonus, no cost health insurance plans, 401k with company match, and flexible paid time off.
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