BetterUp
Principal UX Researcher
Arlington, VA · Principal
Sponsorship not specified$136k-$232kDetected 15 days ago
Data ScienceUX ResearchProduct StrategyRecruitingResearchLeadershipCommunicationMentoring
About the role
- We can't cram it all in here, but you'll start noticing it from the first interview.
- Even our candidate experience is different.
- And when you get an offer from us (and accept it), you get way more than a paycheck.
Responsibilities
- Drive strategic research that informs company-level product strategy, partnering directly with the VP of Design, Product leadership, and the executive team to identify high-leverage opportunities
- Lead foundational and generative research programs that uncover unmet user needs, validate market opportunities, and shape multi-quarter product roadmaps
- Partner cross-functionally with PMM, the Labs behavioral insights team, and Product to synthesize quantitative and qualitative data into actionable insights that influence go-to-market strategy and product direction
- Represent UX Research as the discipline's voice in executive forums, design reviews, and strategic planning sessions-ensuring research has a seat at the table for critical decisions
- Build and scale research operations: evaluate and select research tools and vendors, define participant recruitment strategies, establish research repositories, and create self-serve research capabilities for the broader organization
- Mentor and coach researchers and design partners across the team, raising the bar on research craft and building organizational research fluency
- Key partners: Product Management, Product Marketing (PMM), Labs (Behavioral Insights), Engineering, Data Science
- Exceptional ability to synthesize complex data from multiple sources into clear, compelling narratives that drive executive-level decision-making
- Experience mentoring and developing researchers at various career stages
- These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation.
Requirements
- 12+ years of experience in UX research, design research, or a closely related field, with 6+ years operating at a senior or staff level of scope and impact
- Deep expertise across the full spectrum of research methodologies-qualitative and quantitative, generative and evaluative, behavioral and attitudinal
- Demonstrated track record of leading research that directly shaped product strategy and business outcomes at an organizational level
- Experience defining and scaling a research practice, including establishing processes, tooling, governance, and research operations
- Strong cross-functional partnership skills, with experience influencing Product, Engineering, Marketing, and Data Science stakeholders
- If you have some or all of the following, please apply:
Skills
- Shape company-wide AI strategy for research in partnership with executive leadership, ensuring alignment with business objectives
- Serve as BetterUp's foremost expert in UX research, with recognized external influence on how AI transforms the research discipline
Compensation
- A competitive compensation plan with opportunity for advancement
Benefits
- At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.
- Medical, dental and vision insurance
- Flexible paid time off
- Learning and Development stipend
Company info
- We're looking for teammates who are excited to evolve alongside technology - people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work.
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This listing is sourced directly from BetterUp's careers page and normalized into a canonical job model.