Atlas Privacy

Customer Success Manager, New Jersey

New Jersey

Sponsorship not specifiedDetected 228 days ago

CybersecurityEmail MarketingHubSpotSalesforceAccount ManagementCustomer SuccessCommunicationPublic Speaking

About the role

We are hiring a Customer Success Manager for New Jersey to bridge the gap between "Signed Contract" and "Active User." You will work with our union and enterprise clients to get their members onboarded and actively using Atlas for their personal privacy.
This is a customer success role with the heart of a field organizer.

Champion building: Scale your reach by recruiting and training local power-users (Union Reps or Tech Leads) to serve as peer-to-peer customer success advocates within their own organizations.
Event planning and brand building: Manage the budget and execution of a consistent calendar of statewide outreach events, ensuring every interaction drives a measurable conversion.
Scale your reach by recruiting and training local power-users (Union Reps or Tech Leads) to serve as peer-to-peer customer success advocates within their own organizations.

5+ years of experience in customer success management/account management or in political organizing/advocacy.
You are willing to travel across New Jersey to meet members where they are.
You can explain complex privacy laws (Daniel's Law) and software features to non-technical audiences without jargon.
5+ years of experience in customer success management/account management or in political organizing/advocacy. Bonus points for experience in both!
You are willing to travel across New Jersey to meet members where they are. You don't wait for a Zoom call
you show up at the local Union Hall.
You are comfortable using CRMs (Salesforce/HubSpot) to track "Health Scores" and "Engagement Metrics".
You can manage your own schedule, budget, and strategy with minimal oversight.
Deep familiarity with New Jersey's civic, public-safety, or government landscape
Exceptional relationship-builder who can engage everyone from frontline officers to state leaders
Excellent written and verbal communication skills
comfortable presenting to groups
Strong project-management skills-able to juggle multiple initiatives simultaneously

Every day, anyone can look up your home address, phone number, family members, and more.
Atlas is changing that.
It empowers Americans to assert their rights against hundreds of data brokers.
Working at Atlas is a rare chance to do mission-driven work that genuinely matters - and matters to everyone.
Atlas is on the front lines, shaping how personal data is handled and defended in an era when these threats are more relevant than ever.
Help us make privacy real for every American.
About This Role
Atlas is rapidly expanding its footprint across the United States, and New Jersey is the tip of the spear.
Your mission is to cut through the noise, remove friction, and ensure New Jersey's public servants are safe.

The expected base salary for this role is $80K. In addition to the base salary, this role will include an equity component.

Medical, dental, and vision insurance for all employees and their dependents
Monthly transit stipend
A medical FSA to cover certain out-of-pocket medical, dental, and vision expenses
Reimbursement for travel expenses and daily in-office lunches
Bonus points for experience in both!
Drive customer adoption: Lead the statewide rollout of Atlas as a union/association member benefit.
This will mean training sessions, educational resources, and engaged customer support.

Account management: Maintain high-touch, consultative relationships with our key customers.
Work with individual customers to get their members actively using Atlas.
Maintain high-touch, consultative relationships with our key customers.

This listing is sourced directly from Atlas Privacy's careers page and normalized into a canonical job model.