Twitch
Customer Experience Specialist
San Francisco, CA
Sponsorship not specified$80k-$105kDetected 25 days ago
GitData AnalysisJiraSalesforceCRMCustomer SupportResearchLeadershipCommunicationCritical ThinkingAdaptability
About the role
- Alongside other Specialists around the world, you will be an essential element of Community Trust's efforts to foster a thriving, creative Twitch.
- Twitch has a positive, diverse, and supportive culture - Our global team is constantly iterating, solving problems, and working together to empower people around the world to better the Twitch community and connect in meaningful ways.
- You can work in San Francisco, CA, Irvine, CA, Seattle, WA or New York, NY.
Responsibilities
- Work with product teams to monitor performance of products and corresponding support metrics
- 1-2 years of relevant experience in customer support, technical support, or content moderation for a web-based application
Requirements
- Proficiency with Salesforce or comparable CRM, JIRA, G Suite, GitHub, Slack, and broadcasting software
- Ability to evaluate information, draw conclusions, and multitask
- Familiarity with data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiency
Skills
- Maintain a positive, customer-focused attitude
- Effectively resolve customer inquiries
- Meet service level agreements set by Twitch Community Experience leadership
- Immerse yourself into the culture of Twitch, the video game industry, and our expanding repertoire of content
- Identify customer needs and communicate them with the relevant teams
- Uphold company values and aim to always improve the platform and community experience
- Be an important contributor to the Community Experience operations and will report to CX leadership
- Excellent written and verbal communication skills
- Critical thinking skills to determine customer needs and provide solutions
Compensation
- The base salary range for this position is listed below.
- US, WA, Seattle - Annually
- $80,400 - $104,900 USD
- US, CA, San Francisco - Annually
- $70,800 - $115,400 USD
- US, NY, New York - Annually
- $66,300 - $115,400 USD
- US, CA, Irvine - Annually
- $70,800 - $104,900 USD
Benefits
- Medical, Dental, Vision & Disability Insurance
- Maternity & Parental Leave
- Your Amazon package will include sign-on payments and restricted stock units (RSUs).
- Learn more about our benefits at https://amazon.jobs/en/benefits.
Company info
- Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
- We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and X, and discover the projects we're solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
- Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more.
- It is where thousands of communities come together for whatever, every day.
- We're about community, inside and out.
- You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together.
- We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and X, and discover the projects we're solving on our Blog.
- Be sure to explore our Interviewing Guide to learn how to ace our interview process.
- Track issues escalated for resolution to ensure customers receive an appropriate response
- Previous employment at a games industry or live streaming platform company
- With Amazon's customer obsession philosophy we are bolstering our Community Support team to provide excellent service to all of our community members, whether they be creators, customers, developers, or viewers.
Equal opportunity
- equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
This listing is sourced directly from Twitch's careers page and normalized into a canonical job model.