Scalepad

Sales Operations Manager

Vancouver, British Columbia · Full-time

Sponsorship not specifiedDetected 16 days ago

HubSpotCRMSalesCustomer SuccessLeadershipMentoring

About the role

The Sales Operations Manager is a critical hire within the Revenue Operations org, sitting at the intersection of sales strategy and operational execution.
This is a strategic role that requires an operator's mindset - someone who can hold a long-term view while executing in the short term, navigate ambiguity without losing momentum, and adapt quickly as the business evolves.
Your strategic responsibilities include:

Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport.
You will partner directly with Sales leadership and the broader RevOps team to drive measurable revenue outcomes, not just operational efficiency.
Own the full sales tech stack end-to-end - administration, adoption, and roadmap.
Drive adoption across the sales team through enablement and change reinforcement; adoption is an outcome, not an assumption.
Directly manage the HubSpot Admin, setting priorities, ensuring platform governance, and driving the right protocols and processes across the sales tech stack
Maintain data integrity across platforms with HubSpot as the commercial system of record.
Support for growing families.
Note on AI Use: ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation.

We care about what you can do more than where you've done it.
However, experience in the following areas will help you hit the ground running in this role:
4-6 years in Sales Operations, Revenue Operations, or a closely related function at a SaaS company.
Hands-on experience evaluating or deploying AI tools in a sales context - you know the difference between a demo and a deployed workflow.
Experience owning a tech stack, not just administering tickets within one.
Proven ability to influence Sales leaders without relying on authority.
A track record of driving adoption and landing change with field teams.
Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you're at home or in one of our hubs.

Deep HubSpot & Gong expertise
familiarity with adjacent tools (Sales Nav, ZoomInfo, Clay, or similar) a strong plus.

Access an annual professional development budget to level up your skills, your career, and your impact.

ScalePad offers our employees a blend of purpose, growth, and genuinely great perks.
Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.
Parental leave programs are in place to support you and your family when it matters most.
Take care of yourself with 100% employer-paid benefits.
Partner with Sales leadership to translate strategy into operational plans - territory design, quota setting, capacity modeling, and coverage analysis.
Receive a monthly stipend to help you create an effective hybrid or remote work environment.

help MSPs evolve into MVPs (their clients' most valuable partner).
Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion.
Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue.
But our purpose goes beyond our software.
We're creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs.
Together, we're creating a future where MSPs don't just keep businesses running, they help them thrive.
We believe that when our partners succeed, we all do.
With offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset.
ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries.
We've been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few.
Who We're Looking For
At ScalePad, we hire thoughtful builders who want their work to matter.
And in this role, you'll get to do that, while shaping the future of managed services for our global partners. (That's what we call our customers.)
At ScalePad, we're building more than software; we're building confidence and clarity for the people who manage the technology businesses rely on every day.

Join opt-in mentorship programs and learn directly from founders and senior leaders who've scaled multiple SaaS ventures and spent decades in the MSP industry.

This listing is sourced directly from Scalepad's careers page and normalized into a canonical job model.