Seekr

Seekr

Senior IT Specialist

Austin, Texas, United States · Senior

Sponsorship not specifiedDetected 19 days ago
AWSAzureLinuxComplianceJiraAccount ManagementInventory ManagementCustomer SupportDNSVPNLeadershipCommunicationCollaborationProblem Solving

About the role

  • You will work closely with colleagues across departments, ensuring seamless IT operations and collaboration.
  • Your contributions will make an impact from your very first day.

Responsibilities

  • Technical Support: Provide hardware, software, application, network, server and A/V troubleshooting
  • Inventory Management: Meticulously track, manage, and organize IT equipment inventory
  • Ticket Management: Create, track, and resolve IT support tickets in a timely manner
  • User Assistance: Respond to end-user inquiries and deliver timely service and solutions
  • In this role, you will support a variety of end-users, providing technical support, troubleshooting, and issue resolution for computers, networks, and other devices.
  • Meticulously track, manage, and organize IT equipment inventory
  • Create, track, and resolve IT support tickets in a timely manner
  • Respond to end-user inquiries and deliver timely service and solutions
  • CompTIA A+, or any industry-recognized certification in IT support (e.g., Network+, Security+, ITIL)

Requirements

  • Must be able to lift and carry computer equipment as needed
  • Minimum of 5 years of experience in IT support, with hands-on experience in troubleshooting and resolving client, network (switches/access points), server and A/V conference room issues
  • Proven experience interacting with executive leadership
  • Self-motivated with the ability to manage competing priorities in a fast-paced environment, taking ownership of tickets and issues through to resolution and escalating appropriately when required
  • Familiarity with basic knowledge from any of the following: Azure, AWS, or Hypervisors ranging from virtual machines, storage, networking, and resource management in virtual environments.
  • Familiarity with any of the following - SOC 2, ISO 27001, CMMC L2 & FedRAMP
  • Physical Requirements: Must be able to lift and carry computer equipment as needed
  • Required Skills and

Skills

  • Familiarity with any Linux distribution is a plus.
  • Proficient in networking concepts, including cabling, OSI model, IP subnetting, VLANs, SSIDs, 802.1x authentication, DNS and DHCP
  • Ability to analyze complex issues and apply appropriate troubleshooting techniques using available resources
  • Problem-Solving
  • Desired Experience:
  • Security and Compliance Frameworks: Familiarity with any of the following - SOC 2, ISO 27001, CMMC L2 & FedRAMP
  • Demonstrate exceptional interpersonal and customer service skills

Compensation

  • Competitive Total Rewards – A role‑appropriate compensation structure that supports long‑term growth, including base salary, bonuses, or commission plans depending on role.

Benefits

  • Equity Ownership - RSUs that let you share directly in Seekr's long‑term success and growth.
  • Time Off That Respects Real Life - Unlimited PTO plus 14 paid company holidays to truly recharge.
  • Competitive Total Rewards - A role‑appropriate compensation structure that supports long‑term growth, including base salary, bonuses, or commission plans depending on role.
  • 401(k) with Company Match - Build your future with a retirement plan that includes employer matching.
  • Comprehensive Health & Wellness - Medical, dental, vision, and life insurance coverage starting day one-for you and your family.
  • Parental Leave - Paid parental leave to support employees as they welcome a new child through birth, adoption, or foster placement.
  • We are a fast-growing company where no one is a bystander.
  • Work Your Way - A flexible hybrid work environment with offices in Reston, VA and Austin, TX.

Company info

  • Seekr is a leader in explainable and trustworthy artificial intelligence designed to power mission-critical decisions in enterprises, government, and regulated industries.
  • SeekrFlow™, our end-to-end AI platform, provides secure, auditable AI solutions tailored to sectors where transparency, accuracy, and compliance are paramount.
  • Trusted by leading enterprises and government agencies, we partner with defense, finance, telecom, and critical infrastructure leaders to enable AI solutions that drive real-world results with unmatched transparency and control.
  • We are a team of strategic thinkers and problem-solvers tackling the toughest challenges facing critical infrastructure and global enterprises through best-in-class AI models and customer deployment.
  • Available across cloud, on-premises, and edge environments, SeekrFlow reduces bias, strengthens data integrity, and simplifies model oversight so organizations can rely on trusted AI decisions in high-stakes settings that impact society's most sensitive and vital systems.
  • Our team operates with unwavering commitment to our core values and mission:
  • We are driven by outcomes-our customers' success is what we strive for every day.
  • We believe trust is earned, which is why we build explainability and transparency into the entire AI lifecycle.
  • We take our responsibility to deliver secure AI seriously.
  • We believe innovation drives progress-we are building the technologies that power the systems our society depends on.
  • Company Benefits:
  • Meaningful Mission & Impact - Work with a deeply talented, collaborative team solving some of the toughest AI challenges that matter.
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This listing is sourced directly from Seekr's careers page and normalized into a canonical job model.