eClerx
Quality Assurance Analyst-Customer Service
Fayetteville, North Carolina, United States · Full-time
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About the role
- The Quality Assurance Analyst is responsible for monitoring and evaluating customer service interactions to ensure compliance with company standards, policies, and customer experience expectations.
- This role listens to recorded and live customer calls, assesses agent performance, identifies coaching opportunities, and helps improve overall service quality and customer satisfaction.
Responsibilities
- Document quality monitoring results and maintain accurate records.
- Ability to maintain confidentiality and handle sensitive information.
Requirements
- Proficiency with call center software, CRM systems, and Microsoft Office applications.
- You can also find us on:
Nice to have
- Financial or banking experience preferred.
- associate or bachelor's degree preferred.
- High school diploma or equivalent required
Benefits
- Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India.
Company info
- Quality Assurance Analyst-Customer Service
- Fayetteville
This listing is sourced directly from eClerx's careers page and normalized into a canonical job model.