Wynn Resorts

Concierge

Everett, MA, United States

Sponsorship not specifiedDetected 9 days ago

CommunicationMicrosoft Office

About the role

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games.
The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays.
It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

Delivers and maintains a maximum level of service.
Utilizes in-depth knowledge of all services and attractions at Encore Boston Harbor and the Greater Boston area to create unique and outstanding guest experiences.
Performs any other job-related duties as assigned.
The Concierge will develop and maintain relationships with key vendors and local partners.
Team Member to successfully perform the essential functions of this job.

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
21 years of age or above.
effects changes required for improvement.
While performing the duties of this job, the employee is regularly required to talk and hear.
The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

At least 2-3 years as a hotel concierge.
High school degree or equivalent required.
Bachelor's Degree in a related field or equivalent experience preferred.
Requires general computer skills, basic knowledge of Microsoft Office required.
Candidate must have experience with planning and project management.
Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
Knowledge of union as well as non-union working environments preferred.
Membership in the Les Clefs d'Or and The Greater Boston Concierge Association (GBCA) preferred.

Ability to respond to common inquiries from other employees or guests.
Fluency in English.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and group situations.
Second language a plus.
Mathematical Skills & Reasoning Ability:
Ability to compute basic mathematical calculations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Maintains relevant knowledge of industry through continuing education and training.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This listing is sourced directly from Wynn Resorts's careers page and normalized into a canonical job model.