Nagarro1

Nagarro1

Principal Engineer - Salesforce Business Consultant

Remote, Remote United States, United States · Principal · Full-time

Sponsorship not specifiedDetected 62 days ago
Data VisualizationAgileStakeholder ManagementSalesforceCRMSalesAccount ManagementPipeline ManagementForecastingSAPERPLeadershipCommunicationMentoringPublic Speaking

About the role

  • Our work culture is dynamic and non-hierarchical.
  • Promote data quality and disciplined CRM usage (account/contact hygiene, opportunity and pipeline management, case and service data) to enable reliable reporting and analytics.
  • Qualifications Good to Have: Salesforce in Manufacturing cloud.

Responsibilities

  • Lead discovery workshops with manufacturing clients to understand strategy, sales and service models, channels (direct, OEM, distributor, dealer), and key KPIs.
  • Design CRM transformation roadmaps with Salesforce as the strategic CRM platform, including phases, scope, and rollout plan.
  • Redesign end-to-end business processes (Lead-to-Opportunity-to-Order / Quote-to-Cash, Key Account Management, After-Sales & Service, Warranty, Field Service, Partner/Dealer Management) aligned to Salesforce best practices.
  • Salesforce Solution Architecture & Design:
  • Own end-to-end Salesforce solution architecture for manufacturing CRM engagements, primarily across Sales Cloud, Service Cloud, Experience Cloud, and, where relevant, Manufacturing Cloud, Field Service, Revenue Cloud/CPQ, and CRM Analytics.
  • Produce solution blueprints, high-level design, and effort estimates; ensure designs are scalable, maintainable, and aligned to Salesforce best practices and platform limits.
  • Guide functional consultants and technical teams during delivery, reviewing user stories, configurations, and customizations for alignment with the solution design.
  • Partner with sales and account teams to qualify opportunities and define solution and delivery approaches.
  • Lead Salesforce demos tailor-made for manufacturing scenarios (e.g., key account planning, complex opportunity management, CPQ
  • Build and articulate the business case and ROI for CRM transformation, linking Salesforce capabilities to commercial and operational outcomes (pipeline growth, win rates, forecast accuracy, service response time, first-time-fix rate, dealer performance, customer satisfaction).

Nice to have

  • Salesforce in Manufacturing cloud.
  • Professional Background:
  • 12 years total experience, with at least 5+ years focused on Salesforce CRM (Sales Cloud, Service Cloud, and/or Experience Cloud).
  • 6 years working with manufacturing organizations or clients (discrete, process, industrial equipment, automotive, high-tech manufacturing, etc.).
  • Proven track record of leading 2.
  • 3 years + full lifecycle Salesforce implementations from discovery through go-live and adoption.
  • Experience delivering Salesforce in ERP-integrated enterprise environments.
  • Bachelor's degree in business, Engineering, Information Systems, Computer Science, or related discipline.

Skills

  • Strong functional expertise in Service Cloud (cases, SLAs, entitlements, service processes, knowledge, omni-channel, service console).
  • Industry & Business
  • Ability to translate business needs from sales, service, and operations into Salesforce capabilities and realistic roadmaps.
  • Consulting & Soft
  • Excellent communication and presentation skills, confident in workshops and executive-level meetings.
  • Strong stakeholder management and facilitation skills, able to navigate complex client organizations and competing priorities.
  • Analytical, structured, and outcome-driven, comfortable operating in ambiguous environments and creating clarity for clients and teams.
  • Experience leading and mentoring junior consultants and collaborating with distributed onshore/offshore delivery teams.

Benefits

  • All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.

Equal opportunity

  • Disclaimer: Nagarro is an equal opportunity employer.
  • equal opportunity employer.
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