Workday

Workday

Director, Change Enablement & UX (Business Technology)

USA, CA, Pleasanton · Director

Sponsorship not specifiedDetected 5 days ago
UX ResearchStakeholder ManagementCRMERPHRISResearchLeadershipCommunicationMentoring

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Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 92 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 99%

Of 78 labor certifications old enough to have been used, 1 expired without the employer filing the next step. Median time from filing to decision: 497 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

49 transfer filings in the last year, covering 49 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

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About the role

  • Unified Change Enablement & UX Leadership
  • Establish a shared operating model, roadmap, and success metrics that connect change management milestones with UX quality and satisfaction indicators
  • Define and track adoption metrics and success criteria to measure the effectiveness of change initiatives

Responsibilities

  • Lead change enablement and user experience as one integrated function, rather than parallel disciplines, ensuring consistent strategy, governance, and prioritization across both
  • Own the end-to-end Workmate experience perspective for all major BT-led technology programs - treating adoption readiness and usability as two sides of the same outcome, not separate workstreams
  • Ensure decisions in one discipline (e.g., a rollout timeline or communication plan) are made with full visibility into the other (e.g., usability testing results or design readiness)
  • Partner with program and project leaders to assess change impacts, build stakeholder readiness plans, and drive adoption across the organization
  • Develop and lead communication plans, training strategies, and organizational readiness assessments for large-scale technology rollouts
  • Lead UX research, journey mapping, and usability testing to ensure technology solutions meet the real needs of Workmates
  • Collaborate with product owners, engineering, and design teams to embed user-centered design principles into the technology delivery lifecycle
  • Build, mentor, and lead a combined team of change management and UX professionals operating as a single function
  • Partner cross-functionally with HR, Communications, Training, IT, and business unit leaders - including Workmate Experience teams - to align change and UX efforts with broader organizational goals
  • Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

Requirements

  • 10+ years of experience in change management, organizational effectiveness, or user experience, with at least 5 years in a leadership role
  • Proven track record leading change management for large-scale enterprise technology implementations (e.g., ERP, HCM, CRM systems)
  • Strong understanding of UX principles, design thinking, and human-centered design methodologies
  • Demonstrated ability to bridge and unify traditionally separate disciplines (e.g., change management and UX) into a cohesive, outcomes-driven function
  • Experience with Workday or other major enterprise platforms
  • Experience establishing a Center of Excellence for change management or UX
  • Familiarity with the Workmate experience ecosystem and how it connects to technology adoption
  • We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role).
  • Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree.
  • Excellent executive communication, stakeholder management, and influencing skills
  • Experience building and leading high-performing teams
  • Change management certification (e.g., Prosci, ACMP)
  • Background in Business Technology, IT, or a shared services/enterprise technology organization

Nice to have

  • Bachelor's degree in a relevant field (Business, Organizational Development, HR, Design, or related)
  • advanced degree a plus

Skills

  • Your work days are brighter here.
  • Establish scalable, unified change management and UX methodologies, tools, and playbooks for use across the BT organization

Compensation

  • $207,300 USD - $310,900 USD
  • $175,000 USD - $310,900 USD
  • In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

Benefits

  • Set the vision and standards for user experience (UX) across internal business technology platforms and tools, anchored in a holistic view of the Workmate journey
  • Our Approach to Flexible Work
  • This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together.
  • Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Company info

  • Business Technology (BT) is seeking a Director of BT Change Enablement and User Experience (UX) to lead the strategy and execution of change management and user experience practices across the organization's technology initiatives.
  • This leader will unify change enablement and user experience into a single, cohesive function, ensuring that every technology investment is evaluated and delivered through the lens of the end-to-end Workmate experience - from how a change is communicated and adopted, to how intuitive and effective the resulting tools feel to use every day.
  • This is a high-visibility leadership role that sits at the intersection of technology delivery, organizational change management, and user-centered design - driving how the company enables its workforce to successfully adopt new systems, processes, and digital experiences.

Equal opportunity

  • Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
  • If you require a reasonable accommodation, you may email accommodations@workday.com, as far in advance as possible.
  • Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.
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This listing is sourced directly from Workday's careers page and normalized into a canonical job model.