Impiricus

Senior Client Services Manager

Remote, USA · Senior · Full-time

Sponsorship not specified$95k-$110kDetected 11 days ago

Project ManagementAccount ManagementCommunicationProblem Solving

About the role

who will oversee multiple campaigns in the pharmaceutical space across different therapeutic areas, driving both strategic alignment and execution.
You will act as the primary day-to-day contact, confidently guiding discussions, translating brand goals into actionable plans, and maintaining clear alignment across stakeholders.
You will assist in Medical Legal Regulator review submissions and work with the Director and internal teams to ensure accuracy and timely approvals.

Lead ongoing client relationships at the campaign level, providing proactive communication, clear timelines, and solutions-oriented problem solving with support from your Director
Translate complex, multi-phase campaign architectures into clear client-facing timelines and milestone trackers - clients should always know where they are, what's next, and who owns it
Manage change control processes when scope shifts mid-campaign - document the impact, re-align internal teams, and confirm with the client before anything changes
Maintain and update campaign project plans in Asana across all active accounts, ensuring tasks, owners, and timelines reflect real-time status throughout the full campaign lifecycle
Manage all projects on time and budget
Draft client-facing materials including kick-off decks, status documents, etc., working with the Coordinator and Director to get all materials ready for client
Own visibility across multiple concurrent campaign workstreams, mapping dependencies, critical path, and cross-functional handoffs across Product, Content, Operations, and Client teams
Work with the Director and Sales lead to track client KPIs and end of campaign metrics
If you're close to an office, we encourage spending some time in-person to collaborate and connect.
Your Work, Your Way: If you're close to an office, we encourage spending some time in-person to collaborate and connect.

Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance
Flexible Time Off: Take the time you need with a flexible vacation policy - recharge your batteries your way
Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)

Guide client calls, ensure alignment on scope and timelines, and provide written recaps that reinforce accountability and forward progress
Display understanding and ownership of the MLR submission and approvals process, acting as the day-to-day expert for your campaigns
Ensure all client-facing requirements and approvals are tracked and progressing toward launch - initiate status meetings and follow-ups proactively
Impiricus is the first and only AI-powered HCP Engagement Engine.
In 2025, Deloitte named Impiricus the #1 fastest growing company in North America for their prestigious Fast 500 list.
Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians.
We ethically connect HCPs to pharma resources, reduce go-to-market costs and accelerate patient access to the treatments they need.
With our unique access to the largest opted-in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real-time channels that life science companies need to deliver clear, reliable, and evidence-based resources directly into the hands of HCPs.
Guided by a council of 2000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded and leads to better patient care.

This listing is sourced directly from Impiricus's careers page and normalized into a canonical job model.