Major League Baseball

CRM Administrator, Customer Experience (Seasonal)

New York, New York · Part-time

Sponsorship not specified$27k-$37kDetected 12 days ago

SalesforceCRMCustomer SupportCommunication

About the role

Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada.
Employees love working at MLB because of the culture of growth, teamwork, and professionalism.
Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first.

Configure and maintain case management workflows, queues, escalation rules, and KPI's
Manage users, roles, profiles, permissions, and security settings
Build and optimize reports and dashboards to monitor agent performance, case volume, and key KPIs
Provide real-time troubleshooting and support
Maintain data integrity and perform routine audits and clean-up
Collaborate with IT and operations teams to identify system enhancements and automation opportunities
Ability to create effective reports and dashboards that support decision-making

Experience with API integrations and telephony tools (e.g., Amazon Connect, Five9, Genesys, ZCC)

1-2 years of experience as a Systems Administrator, strong plus on Service Cloud and Zoom Contact Center
Service Cloud Consultant certification preferred
Salesforce Administrator certification required

Requests received for non-disability related issues, such as following up on an application, will not receive a response.

Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at accommodations@mlb.com.

This listing is sourced directly from Major League Baseball's careers page and normalized into a canonical job model.