TOTEME
Retail Operations Specialist US
New York, US · Full-time
Sponsorship not specifiedDetected 5 days ago
Project ManagementExcelSupply ChainInventory ManagementShopifyCommunication
About the role
- TOTEME is looking for a Retail Operations Specialist - US to join our Team in New York City full time.
- You will report to the Retail Operations Manager and work directly with the corporate retail team.
- Communicate company information, guidelines and updated procedures to store teams, and follow up on adaption, serving as a liaison between HQ and store teams, ad-hoc and through planned touchpoints.
Responsibilities
- In this role you will oversee and support the operations of our retail spaces across the US and coordinate communication and planning to and from headquarters.
- The role will function as a bridge between the store teams and the support functions at headquarters, and act as a retail advocate to such teams; Supply Chain, Buying, Planning, E-commerce, Tech, Production, Finance & Store Development.
- Execute and support the planning of operational activities, such as price changes, promotions, and product launches.
- Create, update and maintain comprehensive handbooks, manuals and policies related to retail operations.
- Support with tech related issues and proactively work with improvements within the digital infrastructure.
- Support and/or manage maintenance and store touch-ups and own contacts with local vendors, keeping track of budgets and approvals from Store Design & Development.
- Support with in-store tech and IT, such as keeping inventory of and ordering phones, tablets, printers and scanners when needed.
- Manage relationships with third-party vendors for services such as security systems, internet, cleaning and maintenance.
- With an appreciation for women's many roles and how pieces are worn in practice, we create emblematic designs with an emphasis on materiality and shape.
- From the atelier in Stockholm, we create collections spanning ready-to-wear, shoes, bags, accessories and jewelry.
Requirements
- Your Profile Minimum five years of experience from operations in luxury retail environments.
- Experience from an international fashion retail business Broad understanding and expertise within IT & Tech Hands-on experience with business related systems such as POS, OMS, Inventory Management- and BI-tools.
- Previous experience with Shopify, Sitoo, iD Cloud, Omnium & Qlik is meriting.
- A proven ability to set clear goals and translate them into actionable roadmaps, always focused on solutions.
- Excellent project management skills with the ability to multitask, prioritize and meet deadlines.
- Ability to work independently and to adapt in a fast-paced, changing environment.
Skills
- Service minded, excellent communication skills with a mindset of that nothing is impossible.
- Commercial mindset, best-in-class operational skills, and a high attention to service and detail.
This listing is sourced directly from TOTEME's careers page and normalized into a canonical job model.