Coretelligent

Coretelligent

Client Success Manager

United States

Sponsorship not specified$90k-$105kDetected 14 days ago
ComplianceAccessibilityCRMAccount ManagementIntellectual PropertyCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingAdaptabilityOrganizational Skills

About the role

  • We bring structure, clarity, and accountability to complex technology landscapes so leaders can move forward with confidence.
  • We have strengthened our leadership team, modernized our service delivery, and sharpened our focus on long-term client outcomes.

Responsibilities

  • Build trusted relationships through proactive communication, regular account outreach, and consistent follow-up
  • Own client communications throughout service issues, helping manage expectations, provide updates, and maintain confidence while internal teams work toward resolution
  • Support renewal conversations and contribute to client retention initiatives while participating in Coretelligent's commission program
  • Maintain accurate account documentation, activity history, and client communications within CRM and ServiceNow
  • As part of this, we use AI-assisted tools to support interview note-taking and documentation.

Requirements

  • 2+ years of experience in client success, customer success, account management, customer experience, client services, or a similar client-facing role
  • MSP, managed services, IT services, SaaS, or technology industry experience required
  • Experience managing multiple client relationships while balancing competing priorities in a fast-paced environment
  • Demonstrated ability to remain calm, adaptable, patient, and solution-oriented during challenging client interactions
  • Experience collaborating cross-functionally with technical, operational, and service delivery teams to resolve client issues
  • Experience working within a CRM, ServiceNow, or similar client management platform
  • Exceptional communication and relationship-building skills with the ability to build trust and credibility across diverse client organizations
  • Strong problem-solving abilities and sound judgment when navigating client concerns, escalations, or complex situations
  • Strong organizational skills with the ability to manage follow-up, prioritize competing requests, and maintain excellent attention to detail

Nice to have

  • Familiarity with Microsoft licensing, managed IT services, cybersecurity, or technology solutions is a plus

Skills

  • Over the past several years, Coretelligent has entered a new chapter.

Compensation

  • The reasonably expected annual base compensation range for this position is $90,000 - $105,000.
  • This range reflects the minimum and maximum targets for new hires across all U.S. Within the range, individual compensation is determined by job-related skills, experience, geographic location and applicable state or local laws.
  • This role may also be eligible for commission under Coretelligent's sales compensation plan.
  • On-Target Earnings (OTE)

Company info

  • E -Verify www.dhs.gov/E-Verify
  • For information about the right to work, click here for English or here for Spanish.
  • E-Verify is a registered trademark of the U.S. Department of Homeland Security.
  • This business uses E-Verify in its hiring practices to achieve a lawful workforce.
  • As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location.
  • Direct applicants only; no recruitment agencies or third-party recruiters, please.
  • We are committed to using technology responsibly and maintaining an equitable process.
  • If you prefer not to have AI-assisted note-taking during your interview, please let us know and we are happy to accommodate.
  • In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting.

Equal opportunity

  • Equal Opportunity and Accessibility Commitment
  • Equal Opportunity employer committed to diversity, equity, and inclusion.
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This listing is sourced directly from Coretelligent's careers page and normalized into a canonical job model.