waymo

System Disruption Manager

Tempe, AZ, USA · Full-time

Sponsorship not specified$159k-$196kDetected 2 days ago

Incident ResponseLeadershipCommunicationCollaboration

About the role

The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases.
The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
This role will report to the Head of System Disruption Management.

Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver-The World's Most Experienced Driver™-to improve access to mobility while saving thousands of lives now lost to traffic crashes.
Waymo Operations exists to deliver the Waymo Driver to the world.
From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver.
We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.
Lead as the Incident Commander during cross-functional disruptions - orchestrating response efforts, making decisive real-time decisions, and coordinating all necessary stakeholders to safely and efficiently resolve events.
Manage and prioritize escalations - ensuring targeted stakeholder representation (e.g., Legal, Ops, Safety, Policy, & Communications) throughout the incident lifecycle.
Drive continuous improvement - by leading thorough incident retrospectives to accurately document events and identify root causes.
Deliver executive-level communications - on active incidents and present comprehensive analyses of key outcomes, trends, and strategic learnings from past events.

Advanced degree in a relevant field such as Emergency Management, Business, Operations, Law, or a related discipline, demonstrating a deeper theoretical understanding of incident dynamics and organizational response.
Experience leading crisis and incident response as an Incident Commander in large-scale or high-impact environments.
Proven ability to effectively interact with and/or report to external stakeholders, including law enforcement, regulatory agencies, and legal counsel, during sensitive or high-profile incidents.
Experience in highly regulated industries such as Automotive, Maritime, Aviation, or similar sectors, providing familiarity with safety-critical systems, compliance frameworks, and complex operational procedures.
Experience with event mapping initiatives to enhance incident action planning, ensure congruence with response team actions, and promote stakeholder coordination.

$159,000 - $196,000 USD
The expected base salary range for this full-time position across US locations is listed below.

Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.
Collaborate closely within global Operations teams - providing critical support and guidance during real-time incident response to maintain seamless 24/7 coverage.

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver.
We are a global team building and scaling the world's first and leading autonomous fleet and operations platform.
At Waymo, we are dedicated to building a culture that promotes collaboration and celebration.

This listing is sourced directly from waymo's careers page and normalized into a canonical job model.