Routeware
Customer Success Manager
Remote (United States)
Sponsorship not specifiedDetected 20 days ago
Data AnalysisProject ManagementCustomer SuccessCustomer SupportCommunicationAdaptability
About the role
- Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.
- Based in Austin, Texas, the company employs a distributed team across North America and the UK.
- Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.
Requirements
- Skills and traits The right person for this job will have several years of experience in Customer Success or in the waste management sector (municipal or private).
Nice to have
- Most importantly, we want you to be bright and fun, and care about a greener planet.
Benefits
- BENEFITS Comprehensive benefits (medical with HSA option, vision, dental, and life insurance) Paid parental leave Medical and Dependent FSA 401K match Unlimited PTO 1 Volunteer day Summer Friday's Routeware is an
Company info
- Transform waste collection to drive a better future for generations to come.
- Our Values: Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
- Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.
- Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.
- Position Overview As a Customer Success Professional, you will help municipalities and haulers leverage digital communication and fleet management software, as well as hardware solutions to better their solid waste management operations.
- Leveraging a best practice model, you will guide customers along their journey to be successful in their goals, ensure they renew their subscriptions, and grow their product portfolio.
- You will: Take ownership of ~100 customers assigned to you and are ultimately responsible for their success, and therefore renewal.
- Understand your customers' needs, capabilities, and waste management strategy, to help them achieve their goals Consult with customers on best practices throughout their journey with Routeware.
- Recommend promotion tactics, training, and feature utilization to ensure they get the most out of their solutions.
- Set benchmarks and customer expectations based on real customer data.
- Be equipped with a library of resources, success stories, KPIs, and coaching.
- Analyze data and usage to make additional product and/or waste program recommendations.
- Motivate customers to implement your recommendations, by leveraging other customer stories.
- Provide value to both customers and end-users with modern waste management solutions.
Equal opportunity
- Equal Opportunity Employer and prohibits all forms of discrimination or harassment.
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This listing is sourced directly from Routeware's careers page and normalized into a canonical job model.