Revelyst

Revelyst

Customer Experience Associate

Scottsdale, AZ

Sponsorship not specified$19k-$22kDetected 12 days ago
SalesforceAccountingCustomer SupportZendeskCommunicationProblem SolvingNetSuite

About the role

  • As the Customer Service Representative, you will be responsible for accounting for the team's daily tasks.
  • This includes, but is not limited to, answering phone calls and email tickets, supporting multiple golf brands within the RGT portfolio, handling replacements and processing orders, and other ad hoc projects.
  • Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory.

Responsibilities

  • This position reports to the Supervisor, Technical Product Support - Bushnell Golf.
  • Q and A for software or App builds to go over any bugs for newer versions
  • Act as a backup for GolfLogix team lead
  • Collaborate with other departments to resolve customer issues and discrepancies.

Nice to have

  • High school diploma or equivalent
  • an associate or bachelor's degree is a plus.
  • Strong problem-solving and conflict-resolution skills.
  • Excellent verbal and written communication skills.
  • Proficiency in customer service software and tools (e.g., Zendesk, Salesforce, and NetSuite).
  • Basic understanding of golf
  • Ability to work one day on the weekend and other days in the GolfLogix Office

Compensation

  • Hourly Rate: $19.00 - $22.00
  • The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.
  • We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!

Benefits

  • We offer a highly competitive salary, comprehensive benefits including:
  • medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!
  • Act as a de-escalation - The customer should always leave happier than when they called or emailed.
  • The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

Company info

  • We are seeking an experienced Customer Service Representative to join the Revelyst Golf & Technology platform team.
  • Assist the strategic customers in escalating course and GPS mapping issues.

Equal opportunity

  • Employer Protected Veteran/Disabled
  • Equal Opportunity Employer Protected Veteran/Disabled
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This listing is sourced directly from Revelyst's careers page and normalized into a canonical job model.