Bdo
Technical Support Analyst
Montreal - 1000 Rue De La Gauchetière Ouest
Sponsorship not specifiedDetected 11 days ago
AndroidCustomer SupportCommunicationProblem SolvingMicrosoft OfficeMicrosoft TeamsCompTIA
About the role
- Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients.
- Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust.
- Our people-first approach to talent has earned us a spot among Canada's Top 100 Employers for 2026.
Responsibilities
- We support staff with local and national events where you will be given the opportunity to contribute to your community.
Requirements
- Ability to prioritize tasks, and work in a fast-paced customer service environment.
- Knowledge of iPhone, and Android devices.
- Due to frequent communications and interactions by email and phone with English-speaking clients in Quebec and outside of Quebec, proficiency in spoken and written English is required for this position.
- You have a minimum 2-3 years of experience in a similar end user services support role (Level 2).
- You have relevant certifications such as CompTIA A+, Network+, MCP, MCDST.
- You have hands-on involvement managing user accounts within Active Directory.
- You have working knowledge of Microsoft Authenticator.
- You have strong working knowledge of the MS Office 365 + CoPilot, Outlook, and Windows 11.
- You have familiarity with Microsoft Teams platform.
- You have exposure to imaging software, and software deployment systems.
Compensation
- Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution.
Benefits
- We provide comprehensive benefits from day one, and a flexible personal time off policy.
- We're committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.
- Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients.
Company info
- We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers.
- We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone.
- We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring - and that these experiences strengthen how we work together.
- Our commitment extends to ensuring that our application process is both inclusive and accessible.
- If you require accommodation to complete the application process, please contact us.
This listing is sourced directly from Bdo's careers page and normalized into a canonical job model.