Third Wave Automation

Third Wave Automation

Customer Success & Operations Leader

Union City, Ca

No sponsorship$166k-$249kDetected 70 days ago
PythonLinuxMachine LearningProduct StrategyCRMLogisticsOnboardingCustomer SuccessRoboticsLeadershipCommunicationMentoringPublic Speaking

About the role

  • Company Description Third Wave Automation is a rapidly growing startup that has demonstrated its core technology components, proven its market fit, and just closed its Series C funding.
  • If you are excited about cutting edge machine learning, robotics that affects the real world, and want to join a company where your skills can have a huge impact, you'll fit right in.
  • You are the bridge between site reality and product strategy-the internal voice of the Customer who ensures our engineering cycles and product priorities are held accountable to real-world operational excellence.

Responsibilities

  • You will lead the high-stakes onboarding process for our most critical OEM partners, ensuring our deployment and support processes are world-class from day one.
  • Create and refine the end-to-end customer journey, from initial site integration through long-term product support and optimization.
  • Use complex performance data to create "Customer Success Initiatives" that improve system performance and drive customer ROI.

Requirements

  • 10+ Years of High-Stakes Leadership: Proven experience in robotics, industrial automation, or complex hardware/software deployments.
  • The "Technologist-Communicator": You are as comfortable with Linux command lines and Python scripts as you are presenting to a Board of Directors.
  • Bachelor's degree or higher in Robotics, Engineering, Computer Science, or a related technical field.
  • Deep experience with industrial machinery, WMS integration, and warehouse environments.
  • Ability to remain highly productive and high-quality in a fast-paced, high-pressure environment.
  • Be productive when you work best.
  • We are unable to sponsor H-1 visas subject to fees required by the 'Restriction on Entry of Certain Nonimmigrant Workers' Presidential Proclamation dated September 21, 2025.
  • Change Management Expert: You understand that the hardest part of automation isn't the robot
  • it's the people and processes. You know how to drive adoption in traditional industrial environments.
  • Growth Mindset: A track record of hiring and developing talent. You take pride in seeing your reports move into leadership roles.
  • Operational Grit: This role requires 25-50% travel. You are ready to be on-site, in the warehouse, wherever the mission takes you.
  • Preferred
  • Outstanding customer relationship management and interpersonal communication skills.
  • The pay range for this position is $166,000 - $249,000/yr+ benefits+equity
  • however, base pay offered may vary depending on job-related knowledge, skills, and experience. Base pay information is based on market location.
  • More About Working Here

Skills

  • Company Description

Compensation

  • The pay range for this position is $166,000 - $249,000/yr+ benefits+equity; however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Benefits

  • Comprehensive benefits.
  • Health, Dental, Vision, and a 401k matching program, to boot!
  • Flexible working schedule.
  • We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company info

  • Driving the Autonomous Revolution
  • At Third Wave Automation, we don't just deploy technology; we transform how the world's largest OEMs and logistics providers operate.
  • We are looking for a Field-Hardened Leader who acts as a force multiplier for our Deployment Engineers and an uncompromising champion for our customers.
  • How You Can Make an Impact
  • Safety. We consider safety in everything we do.
  • People. We care about our teammates as people.
  • Encouragement. We encourage teaching, asking questions, and sharing opinions.
  • Transparency. We are transparent and sincere in our actions.
  • You won't just hand over a product; you will dive into performance data (partnering with our Data Intelligence team) to identify bottlenecks and design initiatives that help our customers evolve their operations.
  • You understand that the hardest part of automation isn't the robot; it's the people and processes.

Equal opportunity

  • We are an equal opportunity employer and value diversity at our company.

Visa & Work Authorization

  • We are unable to sponsor H-1 visas subject to fees required by the 'Restriction on Entry of Certain Nonimmigrant Workers' Presidential Proclamation dated September 21, 2025
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This listing is sourced directly from Third Wave Automation's careers page and normalized into a canonical job model.