Southern Company
Analyst II, End User
Columbus, GA, United States · Mid
Sponsorship not specifiedDetected 6 days ago
About the role
- This role also plays a key part in supporting enterprise initiatives including end user and conference room technology refresh programs, storm restorations, and major events.
Responsibilities
- Technology Organization End User Analyst Job Summary The End User Analyst within Workplace Support (WPS) is responsible for delivering high-quality, efficient, and proactive end-user technology support across desktop, hardware, and conferencing environments.
- This role focuses on improving business partners (BPs) digital experience through proactive monitoring, automation, standardization, and customer-centric service delivery.
- The End User Analyst partners with multiple Technology Organization (TO) departments and business stakeholders to reduce incidents, improve resolution times, and enable scalable, self-service support models.
- This position is located at 3610 Gentian Blvd, Columbus, Ga and supports sites in east Alabama and West Georgia.
Requirements
- Associate degree in a techno...
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