Johnson Controls
Team Manager
Kansas City-Missouri-United States of America · Mid
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from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Green-card follow-through: 57%
Files H-1B transfers
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About the role
- Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!
Responsibilities
- Call Center Managers will need to initiate, contribute and lead projects as they develop and/or assigned.
- It will be important to build, establish, maintain open lines of communication and collaborate with agents, peers, trainers, Unit managers, support roles and other areas of the business to facilitate innovation.
- To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates.
Requirements
- Must be able to work weekends.
- Bachelor's Degree
- This position requires one to possess the ability to meet monthly key contact center performance goals for customer satisfaction, quality and productivity.
Skills
- Monitor and evaluate agent's monthly performance utilizing tools, resources and reporting applications.
Compensation
- $65,000-90,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance.
- The posted salary range reflects the target compensation for this role.
- Call Center Mangers will conduct formal agent performance reviews, including annual goal- setting performance development plans and assist agents with career development.
- Competitive salary
Benefits
- Paid vacation/holidays/sick time - 15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- JCI Employee discount programs (The Loop by Perk Spot)
Company info
- We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing.
- Managers are also responsible to train, prepare and motivate their staff members to provide excellent service to our customers.
Equal opportunity
- To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.
This listing is sourced directly from Johnson Controls's careers page and normalized into a canonical job model.