FleetWorks
Customer Success Manager - AI
San Francisco
Sponsorship not specifiedDetected 33 days ago
Account ManagementCustomer Success
About the role
- Every year, companies spend over a trillion dollars moving freight across the U.S. - but the system for matching trucks with jobs is still slow, manual, and fragmented.
- Our agents replace the endless phone calls, texts, and emails and match truckers who want to get paid with loads that need to be moved.
- We have a small, high-agency team working out of our office in SOMA.
Responsibilities
- Manage the full customer lifecycle, acting as the primary owner from pilot kickoff through implementation, adoption, and renewal.
- Work closely with Engineering to scope and deliver on individual customer integration requirements, acting as the technical voice of the customer.
- Build the CS foundation (0-to-1) by creating documentation, establishing operating procedures, and designing the engagement cadences we need to scale.
- We'll talk with your references to help us understand how to best support your development at work-we might do this after you've signed your offer.
Compensation
- Transparent offer process that clearly outlines how we came to the compensation package we're offering, including the current and potential value of your equity.
Benefits
- Top tier cash and equity compensation-we aim to be above 75th %ile for companies in San Francisco who have raised a similar amount of cash.
- Competitive medical, dental, and vision benefits.
- Transparent offer process that clearly outlines how we came to the compensation package we're offering, including the current and potential value of your equity.
- Drive ongoing customer education, ensuring users understand the full power of our voice agents and platform features.
- Professional experience in b2b customer success, account management, sales engineering or implementation, in an entrepreneurial environment.
Company info
- Program manage high-stakes pilots and implementations, ensuring timelines are met and customers realize immediate value from our platform.
- A healthy appreciation for hard problems-we are transforming a massive, complex industry and we're just getting started.
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This listing is sourced directly from FleetWorks's careers page and normalized into a canonical job model.