RaceTrac
ServiceNow Business Analyst
200 Galleria Parkway SE Suite 900 Atlanta, GA 30339
Sponsorship not specifiedDetected 12 days ago
DevOpsProduct ManagementAgileCustomer SuccessLeadershipCommunicationOrganizational Skills
About the role
- Fueled by Growth, Driven by You At RaceTrac, our people make the difference.
- With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there's always a new challenge to take on and a new path to pursue.
- Join us and discover how far your career can go. #Servicenow To see what #LifeatRaceTrac is like, visit our LinkedIn, Facebook, and Instagram pages.
Responsibilities
- Lead recurring stakeholder meetings to:
- Manage stakeholder expectations and maintain alignment throughout the project lifecycle.
- Elicit, analyze, and document clear, complete, and testable requirements.
- Creates and maintains partnerships across applicable areas of the business, including but not limited to, Operations, Marketing, Merchandise Solutions, and IT across all levels to proactively identify areas where technology can drive efficiency or revenue generation while delivering a high quality product.
- Develops and documents requirements for technology solutions that better enable store teams to serve and delight our guest while improving efficiency, reducing cost, and driving revenue.
- Develops user acceptance test plans, test scenarios and manages execution of UAT while documenting results and communicating to senior leadership outcomes and timelines.
- Owns communication and documentation of new feature enhancements and versions to business and IT stakeholders from 3rd parties as well as internally built applications that includes developing roadmap for testing, communication and deployment.
- Collaborates with business owners on needs related to appropriate technologies and translates them into actionable requirements; tracks budgets and timelines throughout process.
- Establishes and manages relationships with internal stakeholders and senior leadership throughout the company to communicate and guarantees the delivery of a high quality product.
- Discovers new opportunities to optimize the business through improved processes and functional enhancements.
Requirements
- Experience supporting ServiceNow platforms.
- Strong understanding of ITSM, CSM, Scoped Applications, CMDB, and ServiceNow workflow capabilities.
- 2-4 years of experience as a Business Analyst or working within SDLC methodologies (Agile, DevOps, Lean, etc.).
- Documentation & Analysis - Create and maintain business process flows, data flows, dependency maps, and other required artifacts.
Nice to have
- Bachelor's degree in computer science, Engineering, Information Technology, or a related field preferred.
- Strong facilitation skills and demonstrated ability to work with cross‑functional teams preferred.
Benefits
- Act as the primary point of contact for development teams, providing ongoing clarity about requirements and product vision.
Company info
- RaceTrac Company Overview
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This listing is sourced directly from RaceTrac's careers page and normalized into a canonical job model.