Everbridge

Everbridge

Manager, Customer Success and Technical Account Management

Canada- Remote · Senior

Sponsorship not specified$120k-$132kDetected 14 days ago
Cloud PlatformsAccount ManagementPerformance ManagementCustomer SuccessLeadershipCommunicationCollaborationMentoring

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odds of building a lasting career here

54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • Use customer and operational data to guide priorities, improve performance, and allocate resources. - Ensure consistent execution of Customer Success and TAM programs, processes, playbooks, and engagement standards.
  • Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law.
  • We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.

Responsibilities

  • Support team growth through regular one-on-ones, team meetings, performance feedback, career planning, hiring, onboarding, succession planning, and targeted enablement.
  • Build strong CSM-TAM partnerships, clarify roles, and ensure teams understand each customer's business objectives, use cases, success criteria, and technical environment.
  • Improve workflows, support capacity planning and portfolio balancing, and help TAM teams deliver customer commitments while managing capacity and utilization.
  • Build cross-functional partnerships across Sales, Account Management, Support, Professional Services, Product, Engineering, and other teams to resolve customer needs, remove barriers, and improve the customer journey.
  • Experience developing talent through coaching, feedback, performance management, and career planning.
  • Ability to lead in a fast-paced, changing environment with integrity, empathy, and accountability.
  • Drive accountability for customer adoption, satisfaction, retention, and expansion.

Requirements

  • 5+ years of experience in Customer Success, Technical Account Management, Professional Services, Support, Solutions Consulting, or another customer-facing SaaS role.
  • 2+ years of experience leading, coaching, and developing customer-facing professionals.
  • Strong understanding of strategic Customer Success and technical customer engagement, with the ability to coach across both disciplines.
  • Bachelor's degree in Business, Technology, Computer Science, Management, or a related field, or equivalent practical experience.

Compensation

  • The reasonably estimated salary for this role at Everbridge ranges from $120,000 - $131,500 and may also include variable compensation.

Benefits

  • Monitor customer health and portfolio performance
  • Partner with Sales and Account Management on customer health, renewal readiness, account strategy, and growth opportunities.
  • Set and evolve KPIs and performance expectations across customer health, adoption, engagement, retention, and service delivery.
  • Experience setting and managing team KPIs, customer health measures, operational metrics, and performance goals.

Company info

  • ensure risks and opportunities are identified early, with clear action plans, ownership, and cross-functional support. Serve as a leadership contact for strategic customers and complex escalations when needed.
  • Ability to lead complex customer situations and escalations while maintaining trust with customers and internal stakeholders.
  • Serve as a leadership contact for strategic customers and complex escalations when needed.

Equal opportunity

  • Everbridge is an Equal Opportunity Employer.
  • We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.
  • Employment Practices Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment.
  • In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment.
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This listing is sourced directly from Everbridge's careers page and normalized into a canonical job model.