National Indemnity Company
Client Services Analyst I
Omaha, NE · Full-time
Sponsorship not specifiedDetected 99 days ago
Data AnalysisStatisticsExcelProcess ImprovementCustomer SupportCommunicationProblem SolvingCritical ThinkingUnderwriting
Stay score
odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 5 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.
- This position will be with National Indemnity Company in Omaha, NE and is eligible for a hybrid work arrangement at management discretion after six months of employment.
- This position is not eligible for employer visa sponsorship.
Responsibilities
- Serve as the primary point of contact for customers regarding technology support matters.
- Identify, document, report, and assist in resolving software defects affecting agency partners and insureds.
- Answer underwriting-related questions regarding commercial automobile and property new business and renewal policies for agency distribution partners.
- Identify underwriting support concerns and either resolve them independently or escalate them to the appropriate internal resources.
- Collaborate with software development teams to improve functionality, usability, and customer experience.
- Support management with agency service initiatives focused on improving communication processes, data quality, workflow efficiency, and operational effectiveness.
- Maintain accurate records of customer interactions, support activities, and issue resolution efforts.
- One or more years of relevant work experience in customer service, insurance, technology support, underwriting support, or a related field.
Requirements
- Bachelor's Degree in Business, Insurance, Information Technology, Finance, Statistics, or a related field
- Associate's Degree and two or more years of related professional experience.
- Knowledge and Technical Skills
- Proficiency with personal computer applications, including spreadsheet software and database management tools.
- Working knowledge of statistical analysis software and basic programming concepts.
- Knowledge of commercial automobile and property insurance coverages, endorsements, rating methodologies, and underwriting principles.
- Knowledge of company guidelines regarding policy acceptability, risk selection, and profitability.
- Familiarity with agency distribution models, marketing concepts, and customer service best practices.
- Knowledge of company, agency, and departmental policies, procedures, and workflows.
- The ideal candidate will demonstrate:
Benefits
- We care about your health and wellbeing!
- Benefits, Perks and more!
Company info
- NICO National Indemnity Company Want to work for a company with unparalleled financial strength and stability that offers "large company" benefits with an exciting, friendly, and "small company" atmosphere?
- The Client Services Analyst provides customers technology support for company products, including assistance in accessing and navigating website applications and software programs, online account setup, and troubleshooting technology-related issues.
- This role serves as a liaison between customers, agency partners, underwriting teams, and software development staff to ensure a seamless customer experience and effective use of company systems and products.
- The hours for this position will be from 10:30am to 7:00pm Monday to Friday.
- What will you do?
- Serve as the primary point of contact for customers regarding technology support matters. Respond to inquiries via telephone, email, and other communication channels, gathering necessary information to resolve issues and answer questions effectively.
- Troubleshoot customer issues related to website applications, software programs, online account access, and other technology products.
- Identify, document, report, and assist in resolving software defects affecting agency partners and insureds. Test software enhancements and fixes to ensure issues are resolved accurately.
- Assist agents with navigating online rating platforms, submission workflows, and policy processing systems. Monitor and communicate submission status as appropriate.
Visa & Work Authorization
- This position is not eligible for employer visa sponsorship.
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This listing is sourced directly from National Indemnity Company's careers page and normalized into a canonical job model.