Zeel
Trust and Safety Specialist
Orlando, Florida, United States
Sponsorship not specifiedDetected 20 days ago
ComplianceHIPAAPublic HealthResearchCommunication
About the role
- The Trust & Safety Specialist is responsible for enforcing Zeel's protocols and policies to ensure every health and wellness experience is safe, compliant, and seamless.
- The ideal candidate is analytical, highly collaborative, and able to make sound decisions under pressure while maintaining the highest standards of integrity and empathy.
- About Zeel Zeel is redefining access to care by delivering in-home and on-site services focused on acute and chronic pain, stress, and mental well-being.
Responsibilities
- Document and resolve escalated customer, patient, and provider issues
- Maintain credentialing standards and oversee provider quality assessments
- Collaborate with Data, Technology and Product teams to improve Trust & Safety software and integrations
- Manage property and injury claims
- Create response templates for recurring inquiries
- This role manages escalations from patients and providers, documents and mitigates potential risks, assists in policy development, and supports credentialing and quality assurance processes.
Requirements
- Bachelor's degree (B.A./B.S.) or equivalent four-year degree
- At least two years of experience in Trust & Safety, law enforcement, legal, claims, or related roles
- Experience in a fast-paced, high-volume environment
- Excellent judgment, integrity, empathy, and ability to operate with high standards under pressure
- Must be willing to work weekends, evenings, nights, and holidays as needed
Nice to have
- Law enforcement, risk, or insurance-related fields
- Background in written communications via email, phone, and text in a compliance-driven environment not relying on AI for proper grammar and tone.
- Its HIPAA-compliant platform connects patients with a national network of licensed massage therapists -providing care directly in the home.
- Zeel Hospitality staffs more than 200 five-star hotels and independent spas nationwide.
- This policy applies to all terms and conditions of employment.
Benefits
- Monitor news headlines for risk and public health-related mandates at the state and federal level
- Fulfill Medical Records and subpoena requests as applicable
This listing is sourced directly from Zeel's careers page and normalized into a canonical job model.