CTS
Field Services Engineer
Bridgeport, CT
Sponsorship not specified$60k-$80kDetected 25 days ago
iOSAndroidTCP/IPFirewallVPNCiscoVoIPCommunicationCollaborationTime Management
About the role
- As a Field Services Engineer at CTS, you will play a crucial role within our Service Delivery team, ensuring our clients receive exceptional day-to-day technical support.
- Reporting to the Field Services Supervisor, you will act as the face of CTS, delivering both hands-on, on-site support and efficient remote assistance.
- Utilizing tools like ConnectWise, you will manage service requests, and uphold our service level agreements (SLAs), ensuring our clients' technology infrastructure runs smoothly.
Responsibilities
- Track time, communicate and work via our Connectwise Manage PSA.
- Help identify areas where Standard Operating Procedures (SOPs) don't exist or need further work and create and improve those processes.
- CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations.
Requirements
- 2+ years of experience in a customer-facing, technical-services environment, with a strong commitment to customer service.
- Experience with networking protocols: TCP/IP, VPN, IPSEC, VoIP, and QoS.
- Experience in WAN/LAN networking, including routing, switching, security, and load balancing.
- Experience in WLAN technologies including, but not limited to, Meraki, UniFi, and Cisco.
- Experience with Microsoft Windows Server, Windows Desktop, and Apple Ecosystem.
- Experience with Grand Stream or other Asterisk-based PBX systems.
- Experience with Android, iOS, Gsuite, and Office365.
- Self-motivated, with excellent time management skills and the ability to handle and adapt to changing priorities and special projects in a high growth environment.
- Ability to clearly articulate business and technical problems in terms of data and symptoms, causes and effects, and potential remedies
- Knowledge of Cisco ASA and SonicWall firewall.
- MSP experience.
Skills
- ConnectWise, Addigy, Ninja, ScreenConnect, PRTG, and IT Glue.
- The expected schedule is Monday through Friday 9am to 5:30pm.
- Availability for overtime and occasional weekend work may be required.
Compensation
- The salary range for this role is $60,000 - $80,000 annually
- Competitive compensation
- Employee Assistance Program (EAP)
Benefits
- Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Retirement Plan (401(k)) with company match
- Commuter Benefits
- Short-Term Disability Insurance fully paid by the company
- Long-Term Disability Insurance fully paid by the company
- Life and AD&D Insurance, with optional Supplemental Life Insurance
- Paid Time Off, including Paid Parental Leave
This listing is sourced directly from CTS's careers page and normalized into a canonical job model.