Augment CXM
Customer Success Manager
San Francisco, CA, United States
Sponsorship not specifiedDetected 2428 days ago
ExpressOnboardingCustomer SuccessCustomer Support
About the role
- Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network.
- Our client base consists of some of the most well-known brands in the world and we've proven to generate a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer satisfaction.
- You Will: - Be the voice of the customer for our team.
Responsibilities
- This technology ensures that our clients deliver a fantastic customer experience every time.
Requirements
- You work well with a team and are a great collaborator.
- You have a good sense of humor and can keep up with our gif game.
- You have a belief in Augment's mission and have a passion for evangelizing it.
Nice to have
- 5+ years in customer success roles, preferably managing Fortune 500 clients.
- Bachelor's degree with a technical or business focus preferred.
- Passionate about the customer's success.
Skills
- Help drive customer references and case studies.
- Own customer onboarding, training, and adoption.
- Advise clients on how to apply our tools to meet their business objectives.
- Ensure that every customer contract is renewed.
Benefits
- Employee Wellness and Wellbeing is a top priority at Augment.
- Team members are provided a comprehensive health benefits package with medical, dental, and vision plans to meet their specific requirements.
- HSA savings options and a 401k program help employees plan for the future.
- And an unlimited vacation policy keeps everyone fresh.
Visa & Work Authorization
- al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
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This listing is sourced directly from Augment CXM's careers page and normalized into a canonical job model.