Mediabrands
SVP, Client Ops
New York, New York, United States
Sponsorship not specified$190k-$230kDetected 28 days ago
SwiftFinancial AnalysisForecastingBudgetingProcess ImprovementCadenceLeadershipCommunicationFinancial Reporting
About the role
- The Client Operations Lead is accountable for driving operational excellence that strengthens client relationships, improves responsiveness, and delivers a scalable, high-quality client experience across key accounts.
- This role leads the operational system that underpins delivery - spanning budget stewardship, controls and governance, tools and workflow discipline, and the practical ways of working that ensure campaigns and programs execute with accuracy and confidence.
Responsibilities
- Own the operational integrity for a key client, ensuring our operating model is delivered with accuracy, consistency and confidence across all teams.
- Lead best practice approaches to operational delivery, embedding rigor across workflows, controls, reporting and escalation.
- Partner with Client Leaders and Finance to support scope development, staffing models, resource governance and labor tracking.
- Establish and maintain robust operational controls and audit-ready processes to ensure compliance, transparency, accountability, and effective risk management across delivery activities.
- Lead the scoping and QBR processes, ensuring accurate scope definition, ongoing tracking, budget oversight, and alignment between delivery commitments, financial performance, and business objectives.
- Partner closely with Finance to drive commercial accuracy, forecasting, budgeting, and financial reporting, enabling informed decision-making and strong governance.
- This role plays a critical part in modernizing how the team manages financial tracking and workflow operations - moving from manual, fragmented processes to integrated, accountable systems.
- Partner with Finance and Client Leaders to automate recurring financial reporting and reduce manual reconciliation burden.
- Develop and maintain workflow documentation, SOPs and training materials to support sustained tool adoption.
- Design and execute a structured change management approach for all new tool and process rollouts, covering communications, training, adoption tracking and feedback loops.
Skills
- 10+ years of experience in client operations, agency operations, delivery governance or operational leadership.
- 7+ years of leadership experience in operations or client operations within a US-based media or marketing services environment.
- Strong understanding of media workflows, financial operations and delivery models.
- Comfortable making decisions in ambiguous, multi-stakeholder environments with competing priorities.
- Strong client credibility and calm executive presence; able to operate confidently at senior client and leadership levels.
- Pragmatic, outcome-focused mindset with a bias toward simplification, automation and clarity.
Compensation
- $190,000 - $230,000 USD
Equal opportunity
- In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position please email accommodation@mbww.com.
Visa & Work Authorization
- , color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by appli
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This listing is sourced directly from Mediabrands's careers page and normalized into a canonical job model.