Experience SL CO

Lead Resident Services

North Port, Florida, United States · Contract

Sponsorship not specifiedDetected 12 days ago

Customer Support

About the role

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest.
They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.
Serves as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff.

Maintains security of the community by following procedures, monitoring logbooks to include resident and guest sign-in and sign-out logs.
Maintains a safe, clean, and organized reception, lobby, and welcome area by complying with procedures, rules, and regulations.
Deliver mail as appropriate.
May perform other duties as assigned.
Ability to manage time efficiently.

Demonstrates an ability to use independent judgement and discretion to make decisions on what is in the best interest of the customer who you are currently serving.

Experience as a Concierge, or experience in a customer service role is preferred.
One (1) to two (2) years of working with seniors preferred.

We are looking for a Lead Resident Services Associate to join our amazing team!
The Concierge will follow up after services were rendered to confirm that all was satisfactory Connects with all new residents and families within the first week of arrival to introduce oneself, welcome them to the community, provide information on the concierge services for the community.
Make reminder calls to residents who are not in the dining room, maintaining RSVP lists for community events, family events and special meals that are held throughout the year.

This listing is sourced directly from Experience SL CO's careers page and normalized into a canonical job model.