Koalafi

Koalafi

Bilingual Customer Service Representative

Remote (US)

Sponsorship not specifiedDetected 7 days ago
Outbound SalesExcelCustomer SupportCommunicationCollaborationMicrosoft Office

About the role

  • That's why we're making it easier for more people to pay for big purchases over time.
  • Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.
  • Interested in learning more about how we're transforming the financing experience and joining our team?

Responsibilities

  • This associate will help manage customer relationships through daily inbound and outbound, proactive contact.
  • Ability to effectively use Spanish in both verbal and written communications to perform essential job duties
  • You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.
  • We set clear expectations and deliver

Requirements

  • Proficiency with the Microsoft Office Suite (Excel/Word/Outlook)
  • Proficiency in reading and writing in Spanish, with accuracy in grammar, vocabulary, and comprehension
  • You have a reliable internet connection and a quiet, private workspace where you can take calls and Zoom meetings without distraction and discuss sensitive customer details

Compensation

  • This position is eligible to participate in our Operations bonus incentive.

Benefits

  • We offer competitive compensation & benefits packages to keep you at your best:
  • Comprehensive medical, dental, and vision coverage
  • 20 PTO days + 11 paid holidays
  • 401(k) retirement with company matching
  • Student Loan & Tuition Reimbursement
  • Commuter assistance
  • Parental leave (maternal + paternal)
  • We are looking for a flexible, customer-oriented individual who is ready to hit the ground running & help us scale.
  • Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants

Company info

  • We focus on what's most important
  • We embrace challenges to reach our full potential
  • We ask, "How can this be better?"
  • We move fast together
  • This remote position is available to candidates who reside and perform work in the following states: AL, AZ, CO, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NH, NJ, NM, NY, OH, OR, PA, RI, SD, TN, TX, UT, VA, WA.
  • Hiring locations may vary by position based on the Company's current business operations.
  • We are in search of a Bilingual Customer Service Representative to provide exceptional customer service to our rapidly growing customer base. You will have the unique opportunity to grow alongside the company and help shape the future direction.
  • Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account
  • Own Koalafi operational knowledge to provide sound answers when customers have questions
  • Initiate contact with customers in order to resolve account issues
  • We are in search of a Bilingual Customer Service Representative to provide exceptional customer service to our rapidly growing customer base.
  • We are looking for someone with strong customer service experience and sound judgment who is trustworthy and able to work quickly, efficiently, and independently.
  • Who we are & what we value:
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This listing is sourced directly from Koalafi's careers page and normalized into a canonical job model.