NASA Federal Credit Union
Loan Servicing Controls Analyst (Non-IT)
Upper Marlboro, MD · Full-time
Sponsorship not specified$85k-$120kDetected 64 days ago
CommunicationCollaborationProblem SolvingPublic SpeakingOrganizational Skills
About the role
- The Loan Servicing Controls Analyst will work closely with Loan Servicing Management to facilitate alignment on rule changes and operational impacts and will take primary responsibility for advancing approved changes through implementation.
- This position will require you to reside within commutable distance to our Corporate Office located in Upper Marlboro, Maryland.
- We recognize that respecting different perspectives and experiences makes us stronger together.
Responsibilities
- Collaborates with Consumer and Mortgage Loan Servicing Managers to assess servicing rule changes and gather input for implementation planning.
- Upon approval from the AVP of Loan Servicing, configures and implements business rules in servicing systems to ensure proper handling.
- Leads rules-based updates and projects, including associated servicing platform enhancements.
- Supports testing and quality assurance of new or updated rules to ensure functionality and data integrity.
- Reviews servicing agreements to support processes related to loan participations and ensures logic accommodates partial loan purchase agreements.
- Serves as a subject matter expert during audits, exams, and partner reviews related to rule governance and servicing standards.
- Maintains operational knowledge of software systems necessary to support rule logic processing.
- Analyzes and interprets servicing requirements from external partners and investors including FHFA, Fannie Mae, VA, FHA/HUD, MERS, FHLB, and PMI providers (ARCH, Radian, MGIC).
- Communicates with third-party investors, partners and resources as needed.
- Experience interpreting and applying servicing rules from external partners, investors and resources.
Nice to have
- Bachelor's Degree in a related field preferred.
- Minimum of two years of experience in loan servicing or business rules implementation.
- Configuration and maintenance of business rules in servicing systems.
- Working knowledge of loan servicing platforms and rule configuration tools.
- Familiarity with agency (e.g., Fannie Mae, Freddie Mac) and non-agency servicing standards and agreements.
- Understanding of Metro 2 credit reporting and its impact on servicing logic.
Skills
- Ability to convey complex information in a way that others can readily follow.
- Ability to balance the need for an immediate response with accuracy and completeness of information.
- Highly organized with attention to detail and strong follow-through.
- Strong business ethics, including the protection of proprietary and confidential information.
Compensation
- Salary: $85,000 – $120,000
Benefits
- Generous employer contribution toward premium (HSA and FSA compatible)+
- Long-term Disability Insurance+*
- Flexible Spending Medical Account (FSA)+
- Flexible Spending Dependent Care Account+
- Health Savings Account (HSA)+
- Voluntary Supplemental Employee and Dependent Life Insurance+
- Voluntary Short-term Disability Insurance+
- Life Insurance/AD&D+*
- Vacation Leave (excluding Outside Loan Officers)
- Sick and Safe Leave
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This listing is sourced directly from NASA Federal Credit Union's careers page and normalized into a canonical job model.