circularmaterials

Specialist, Producer Relations - Contract - Canada

Canada, Ontario, Canada

Sponsorship not specified$55k-$63kDetected 13 days ago

AccessibilityCRMAccount ManagementExcelSAPCustomer SupportResearchCommunicationCollaborationProblem SolvingCritical ThinkingPublic Speaking

About the role

This role focuses on supporting Producers as they file their Extended Producer Responsibility/individual producer reports in time for their reporting deadline.
As the main point of contact between Producers and Circular Materials you will interact with stakeholders daily (including a small portfolio of dedicated accounts), facilitating timely and accurate producer reporting while providing high-quality service.
Full standard service coverage spans between 8:30 AM and 6:30 PM EST.

Our team supports Producers across the country, requiring staggered shift schedules to support accounts across multiple time zones.
Circular Materials is a national not-for-profit producer responsibility organization (PRO) that supports producers in meeting their extended producer responsibility (EPR) obligations across Canada.
Created by producers for producers, we design,, and deliver effective recycling programs that drive advance innovation, improve environmental outcomes and create value across the recycling supply chain.
Our team supports Producers across the country, requiring staggered
shift schedules to support accounts across multiple time zones.

2+ years of progressive customer service and account management experience is required.
Experience with client relationship building, in a call centre or in a similar office environment.
Preference will be given to candidates with a strong understanding of artificial intelligence (AI) concepts and the ability to communicate and apply AI technologies effectively within a business context.
Critical thinking and client management is required.
Critical thinking is required.
Education
Post secondary education/Bachelor's degree, ideally in Business Administration or Customer Service Management.
An equivalent combination of education, and account management experiences may be considered.
Experience
Knowledge of CRM, managing customer behaviour and conflicts, building customer relationships.
Bilingualism is an asset for this role (professional level French and English).
Dedicated attention to detail and accuracy

Learn more at circularmaterials.ca.
Our inclusive hiring practices aim to foster a culture where all employees feel a strong sense of belonging.
Knowledge /Competencies/Skills
Advanced analytical and problem-solving skills while addressing large data sets.
Strong communication and public speaking skills- verbal and written.
Advanced Excel skills and comfortable learning new online tools.
Strong research capabilities and documentation skills.

An annualized salary in the range of $55,000 to $63,000.
The wage range listed complies with the Ontario Employment Standards Act and reflects a potential earnings range for this role.
The actual wage offered will be determined within the range, and will depend on factors, such as the candidate's unique qualifications, relevant experience, work location and expected contributions.

Build and foster relationships strong and trusting relationships with Producers by providing customizable and exemplary service, via managing communications, education, recruitment and onboarding.

54% of Circular Materials employees identify as women.
50% of Circular Materials employees identify as visible minorities.
90% of employees believe Circular Materials fosters a strong sense of belonging for employees of all backgrounds.
86% of employees recommend Circular Materials as an inclusive workplace.
We welcome applications from candidates of all backgrounds, including Indigenous Peoples (First Nations, Inuit, and Métis), persons with disabilities, racialized individuals, and members of the 2SLGBTQIA+ community.
Circular Materials is committed to reconciliation and to advancing Indigenous representation and partnerships across our organization and programs.
We recognize that we operate on the traditional territories of diverse Indigenous Nations, and are dedicated to respecting Indigenous rights, governance, and contributions in our work and communities.
Circular Materials supports reasonable requests for accommodation in accordance with all applicable provincial accessibility standards.
Requests for accommodation will be provided by Circular Materials through the recruitment and/or assessment processes, upon contacting humanresources@circularmaterials.ca.
This email is only used for accommodation requests.

Circular Materials is an equal opportunity employer, committed to building a workforce that reflects diversity of thought, skills, experiences, and backgrounds as we work together to accelerate a circular economy for people and the planet.

This listing is sourced directly from circularmaterials's careers page and normalized into a canonical job model.