Ashby

Product Support Engineer - Americas

Remote - US

Sponsorship not specifiedDetected 14 days ago

RESTCustomer SuccessCustomer SupportCommunicationCollaborationAdaptability

About the role

Expertise in Integrations: Leverage in-depth understanding of integration frameworks and related technologies to troubleshoot and resolve complex integration issues.
Proactively identify patterns in customer challenges to recommend product enhancements and streamline integration processes.

Provide comprehensive support regarding the investigation of integration issues, API inquiries, and bug reports.
Documentation: Create and maintain detailed documentation of support processes, common issues, and solutions to enhance the knowledge base.
Support Enablement: Share expanding knowledge with the rest of the Support Team to assist with creating holistic understanding of the platform.
Create and maintain detailed documentation of support processes, common issues, and solutions to enhance the knowledge base.
Share expanding knowledge with the rest of the Support Team to assist with creating holistic understanding of the platform.
We publicly launched in October 2022 and are working with amazing companies we're proud to partner with.

Technical Expertise: Strong understanding of software applications, Internet protocols, troubleshooting, and automation via scripting.
Your knowledge of integrations and platforms will be key to your success, as you'll leverage this expertise to address customer inquiries related to system integrations, data flow, and product functionality.
Ability to work effectively within a team and independently, with a proactive approach to solving problems.
Comfortable working in a dynamic environment with the ability to adapt to product updates and processes improvements quickly.
You have a strong technical background, particularly in API integrations, and enjoy solving complex problems by analyzing logs and code.
You have excellent communication skills and can convey technical information clearly to various audiences.

Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Detail-oriented when documenting reproduction steps and consolidating relevant information to report technical issues internally.
Customer-Focused: A passion for delivering outstanding customer service and a commitment to ensuring a positive customer experience.
Adaptability: Comfortable working in a dynamic environment with the ability to adapt to product updates and processes improvements quickly.
You Should Apply If:
You Should Not Apply If:

Competitive salary and equity.
10-year exercise window for stock options.
You shouldn't feel pressure to purchase stock options if you leave Ashby -do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year.
Twelve weeks of fully paid family leave in the US.
Generous equipment, software, and home office furniture budget.
$100/month education budget with more expensive items (like conferences) covered with manager approval.
If you're in the US, top-notch health insurance for you and your dependents with all premiums covered by us.

You are not comfortable communicating with customers or explaining technical concepts in simple terms.
Technical Troubleshooting: Develop a deep technical understanding of Ashby capabilities and systems to support diagnosis of technical issues and to drive timely and effective resolutions for customers.
Develop a deep technical understanding of Ashby capabilities and systems to support diagnosis of technical issues and to drive timely and effective resolutions for customers.
We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

This listing is sourced directly from Ashby's careers page and normalized into a canonical job model.