Decagon
Senior Research Engineer, Voice + Speech
San Francisco · Senior · Full-time
Sponsorship not specified$200k-$400kDetected 65 days ago
PythonAlgorithmsMachine LearningData EngineeringLLMsAgentic AIResearch
About the role
- Break down ambiguous research ideas into clear, iterative milestones and roadmaps.
- Mentor other researchers/engineers, set technical direction, and establish best practices for applied research and engineering
- Prior experience post-training and deploying LLMs in production environments.
Responsibilities
- The Research team develops the model and decision-making stack that powers Decagon's conversational agents for enterprise support.
- We research, adapt, and implement state-of-the-art techniques in model training, prompting, orchestration, and evaluation in order to make our agents more accurate, robust, and efficient in real-world deployments.
- As a Voice Research Engineer, you'll lead the development of the models and algorithms that power Decagon's industry-leading, real-time voice agents, and drive them all the way into production.
- You'll own multi-quarter initiatives that advance speech understanding, naturalness, turn-taking, and resilience in real-world conditions.
- You'll design and implement frontier approaches for training, evaluation, and orchestration across the voice agent.
- Build and iterate on end-to-end models and pipelines that optimize for quality, efficiency, and user experience
- Partner with platform and product engineers to integrate new models into production systems
- People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.
- Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Requirements
- 5+ years of experience in AI/ML engineering or research.
Compensation
- These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Benefits
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- We proudly offer the following benefits for our full-time employees:
- These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Company info
- higher resolution rates, better user satisfaction, and consistent behavior at scale.
- We measure success the way customers feel it: higher resolution rates, better user satisfaction, and consistent behavior at scale.
- We're looking for strong engineers who want to build the core models and algorithms behind our AI agents. People here own their work end-to-end, ship real improvements, and are trusted to make high-impact technical decisions.
- We're looking for strong engineers who want to build the core models and algorithms behind our AI agents.
Apply directly at Decagon →Create a free account for alerts like thisView Decagon immigration profile
This listing is sourced directly from Decagon's careers page and normalized into a canonical job model.